How would you handle this? Please comment.

I been driving local now for about 6 months. Deliver mostly to grocery stores and ma and pa places. I have one account, a grocery store where the woman deli manager (since she met me one time during training) has never gotten along with me. This store is not on my regular route. I only deliver it 3-4 times a month. Her regular driver (for 5 years) she loves. She has him use a produce dock in the back alley (the produce manager complains that this is his dock to be used for produce deliveries only) and does not want our company using it because we tie up his dock to long sorting through our pallets. He has fought with our other driver over the years and wants him removed from the account and replaced with me. I use the two hydraulic docks on the other side of the store where I used to deliver for Dutch Farms. I can unload my pallets into the store, sort them,put them on six wheelers in about 35-40 minutes. At the other dock setup it can take up to an hour. This is why the produce manager gets mad because his trucks can't deliver.
Well, this Friday I had to deliver there. I used the dock of my choice. I ended up with two full six wheelers for the deli dapartment. This ***** starts in about what dock I used, she wants me to use the one the produce manager dosen't want us to use. She was really snappy and rude.
I jokingly asked her "what's a matter, don't you like me?" She responded "NO" I want George. I asked what did I do to make you so mad. She said well for one thing you use the wrong dock. She she said you tie up there deliveries. I said no, actually I can get in and out faster using the main docks.(The main receiver for the store is good with this) To this she responded "just put my cases of chicken in the freezer". She had 6 pages of invoices, she didn't check anything she just signed them all and handed me my copies with a very short rude" thank you". Now as we all know there are some really nasty receivers out there and negative customers. This however is the first time I've been told point blank "I don't like you" therefore whenever you have to deliver here, I'm going to treat you like ****. How would you guys handle this. I've asked my boss to ask the route person not to schedule me any more stops there. I could see if I did something wrong, but I feel it shouldn't matter to her what dock I use and I've done nothing to her to make her treat me like she insists on doing. I say let her have her regular route guy. Sorry it was so long but I wanted to setup the scenario properly.
Thanks Toby

 

Thanks for the comment. I was nice to her but I must admit I wanted to go off on her so bad. I did speak with my boss and he said he feels that because I use the dock the produce manager wants me to use and not the deli manager I am kind of caught in the middle. I guess it shouldn't matter to me which dock I use other then I'll tick off the produce manager. My boss feels what does it matter to her what dock I use, it has no bearing on the transaction that is occurring. He is requesting dispatch not send me there anymore per my request. Like you stated with the carpet delivery, I can get in and out faster not using the produce dock. This saves me time which is mine to be saved.As far as if she likes me or not I could care less. It just makes the delivery process VERY uncomfortable.
Thanks,
Toby

 

your right! I never thought of that. She'll be saving me even more time without checking me in. Hmmmmmm Good Answer! I guess everything does have a silver lining.
Thanks ,Toby

 

Your right, it's just coming to the industry from a management prospective, in my 26 years of experience I never let a customer abuse one of my employees just because they felt they could. I would always nicely explain to the guest that if there was a problem with a waitress for example let's talk about it. It may improve our service and the way she services a table. My thing was to say " Oh I'm sorry, was I speaking to you in a rude manner?" they would usaully say no. Then I would ask "then why do you feel it necessary to speak to me in that manner?' Let's discuss how to improve your dining experience. I don't feel that anyone has the right to treat you like **** just because they are the "customer". I don't think she would appreciate it if i was on the other side of the counter as HER customer and decided to treat her in that manner. The funny thing is, when I talked to the other regular driver (who had to deliver to her this week) he said she was a ***** and was glad I has to deliver to her. i guess she is always miserable and angry. Bottomline, I understand what your saying, it is only 30 minutes with her as opposed to ALL day. If she dosen't check me in it is even faster. I am lucky she is the only person I have come across that is like that on any of my routes.
Thanks!