I am a Freight Broker at TQL - looking for conversation and dialogue

I don't understand why he/they agreed to book the load along with the delivery times. You sign a rate confirmation, that says to me you're accepting the terms of the delivery, including the appointment times. Why couldn't you get permits before that? Can you only apply for the oversize permits once your trailer is loaded? If this is true, that you can't get the permits in order before you're loaded, then it's the brokers fault for not getting the load taken care of a day earlier.

Also, you said the trailer is loaded on the Wednesday morning, scheduled to deliver Thursday. You can only drive until 3pm. So why couldn't you start at 6am Thursday and get there that day by 3pm? You also could have made it by Thursday 3pm had you driven the hour you had left on Wednesday.

Anyway, since this happened a few years ago, it's old news, but I'm just curious about what could have and should have happened.

It seems like all 3 parties involved made mistakes.

 

I stopped dealing with TQL due to every single person I came in contact with is a #### #######.
Dont try to talk me down and low ball my driver.
Not happening.

 

GOOD FOR YOU tql have called me numerous times to haul there cheap freght i wont touch them, i will toy with them on phone, cash up front, stroke out a few pargraphs in there contract and add one in my favor man to they get bent

 

My question to the TQL broker(s) here is why do you think it's ok for TQL to send a rate con for a trucker or carrier to sign say 8am. The pickup is at 2pm and the truck is an hour out. So you say you will send the trucker dispatch info and dispatch him at say noon. From 8am til noon you are free to cancel this triple posted load with no recourse on the trucker's part should you find a sucker to do it cheaper before you dispatch him at noon and leave him hanging with no load at the last minute that he was counting on to get him to a certain area for a GOOD paying load with a GOOD broker. So he signs that rate con adding "IN WRITING" that he too may cancel at any time prior to being "dispatched" just like you should another load present itself from a broker actually willing to commit at the time of rate con signing like most every other broker on the face of the planet and should that actually happen, you feel the trucker or carrier did something wrong
Hate to tell ya but if you want this trucker to commit to your load on signing of the rate con then you are committing to me on signing of the rate con as well. What makes you feel you should get a free pass to #### up my day or any other trucker's day but God forbid the shoe gets put on the other foot. This is why you are nothing but a desperate last resort to me. I can't trust you or count on you to not leave me hanging should you find a better deal AFTER the rate con is signed.I have never seen another broker so blatantly double and triple book loads knowing you are going to have to screw someone. So tell me, why should anyone have any respect for you? Seriously. I have heard of you doing this SO many time to many truckers and carriers. You've done it to me as well. You don't get to shop around til the last minute.
Today the shoe was put on the other foot. Even after I told this TQL broker I wasn't committing either until dispatched he wouldn't dispatch me on the spot and I wasn't risking not making my next pickup for a valued broker because I was stranded or left to deadhead 450 miles at the last minute. When a better load going my way presented itself and it was a sure thing when I signed the rate con, the TQL load was history, and I immediately informed him this was the case yet he got all bent out of shape. Why is that? Mind you this was a mere 45 minutes after signing and still 8 hours from pickup and 6 hours from when I was told he would dispatch me. Why does TQL insist on this way of doing business. I don't get it.

 

Just think of TLQ(Total Lack of Quality), and yes I mispelled it, as playing with snakes. Sooner than later you are gonna get bit!
I wouldn't pull the last load on earth for those morons.

 

I canceled a TQL load once because of mechanical trouble with reefer.
You would have thought I committed a felony with all the threats being thrown at me.

 

Ha ha ha ha. Me too!!! Broke a front shock in AZ so couldn't pick up load. They even called the service manager at the TA and were yelling at him. The shock wasn't coming in until the next day. I told the service manager to tell them they sent the wrong shock and it would be another day. He was having fun.

 

Holy smokes, I thought it was just me! I had a trailer issue literally 30 minutes after booking a load with these clowns at TQL. I turned around and went back to the truckstop to have it fixed. Come to find out they didn't have the part and had to order it which due to an error on the parts guy didn't happen in time to get it next day. I had committed to the load and told TQL I would load Thursday for Saturday when my trailer was fixed. First strike was that they asked where I was and called the shop twice to confirm I wasn't BSing them. I thought that was kind of silly but whatever. When I found out it was going to be two days instead of overnight and I told them the load no longer worked for me they about had a fit. Two phone calls and plenty of foul language latter I told them I wasn't doing the load. Then I get a text message on my phone from one of these little turds at TQL. I finally told them enough was enough, I wasn't going to haul any load for them period and when I get home I'm sending a certified letter to cancel my contract. I can't believe how idiotic these guys act. I hate canceling loads but stuff happens. I had done very little business with these guys since getting my authority so not dealing with them at all is fine. The ONLY reason I even answered the phone on this load was because two weeks ago one of their guys called and I hauled a load for him and it was just like dealing with a normal broker! I really fail to see how TQL stays in business. They make The worst CH Robinson offices look like gold with the way they do business.

 

Mine turned to be a ground wire on a sensor.
P.S. I care less about the TQL follow up as I have no intention in ever being and O/O again.

 

Funny how the broker here has no response concerning this widespread behavior on the part of so many brokers there. It has to be taught and implemented as rules of operation or some ####. Any of them ever called me and so much as raised his voice, I'd have him in tears.
As far as I'm concerned, TQL loads are clutter on a board to weed thru. A nuisance. Much like an obnoxious weed. They stay in business by taking these loads for pissant rates that shippers can't refuse and prey on all the n00bz out there in trucks that don't know just how bad they are being screwed doing these loads. They can't get quality so they go for sheer numbers and don't seem to care about the reputation they have. This is extremely arrogant considering their position as bottom of the barrel when it comes to sleazy brokers.