I am feeling a bit sorry for the broker

Been there done that. If the customer has a problem with it politely ask them would it really have made a difference? And when they say yes just make a note of that so when they hold you up for your unload for 6 hours you can hold it against them. Replacing a transfer pump isn't all that hard depending on the motor main cost is parts. $1750 for the last pump we put in, $10 in paint rest was labor total bill was $2150 labor was $100/hour but they also spent an hour figuring out the pump was the problem. And that is why I have since began to work on my own truck.

 

This is when I politely let them know that I'll be calling around to other shops that may not be as busy...

 

Glad to hear the issue was more minor than initially thought. Do not feel bad for the broker, he didnt go out and buy a truck, insurance, diesel fuel, oil, plates, etc.....maybe feel bad for the receiver if they really needed the product. Nine times out of ten when a broker says it has to be there they really have no idea they are just saying that. Many times guys on the dock will say something to the effect of, " We didn't even need this delivered till next week " which is nice to know after they called you 8 times for the "check" call wondering where you are and why you haven't made it 900 miles in the 8 hours since you talked to them this morning.

 

Glad to hear it...hopefully you salvaged the load and relationship with the client, sounds like a good deal, hopefully it will turn into a regular run for you.

 

Yeah anytime something happens that you can't limp home and you get out $500 or less ought to feel pretty good. Glad you guys got it worked out, hopefully customer understands. Not all of them are butt's about that.

 

it comes down to things out of everyone's control. cuz breakdowns happen.

but it's nice when it's simple and easy. i haven't had good luck with those two things.

 

you ever get it back on the road yet?