Incomplete payment from broker .

I would contact the main office again, and speak to a supervisor. Explain the situation and provide them with documentation.

 

Doing this might encourage them to record or file a bad report on your company. Sure this might annoy the broker you have an issue with.
I don't know what the brokers use to file incident reports against companies. I'm sure there is more than one way to do this.

Your company gets a bad reputation. NOW, who is damaged for future loads. Not only with this broker but with others.
Good Luck

 

Bad advice on my part. I once had a short pay ( warehouse fee) of $340 on a $700 load. Ran hard to make a Friday night delivery, and was told I needed to reschedule for Monday. Arranged the warehouse instead. The $340 fee was a surprise. I did call them once on a load years later, just to say I couldn’t take their load. Lol. I was bored. They didn’t even remember any of it. I’ve since hauled a couple Loads for them.

 

3rd party payment, like Triumph?

 

I would be upset about $300 as well, keep on them! I don't know any other avenue to pursue, that wouldn't cost you money.

 

Always e-mail with received receipt. We've found that's the only way to actually document it. They have to open the e-mail before you get a receipt.

 

I've been doing business with WJW for about a year without a hitch. I got curious and looked, 46 loads. Every single interaction with them and their shippers/consignees have been top notch.

However, those were booked through their Syracuse office, not this agent with a Rhode Island phone number you seem to be struggling with.

Based on my own good experience with them, I'd suggest going at the main office one more time and ask for a manager. Share the email thread, fill them in on your attempts to work it out with their agency, and stand your ground: you complied with the terms and supplied the POD immediately. Period, pay me. Don't get distracted with how it was sent, or what this guy's hang up is. You supplied it, on time, per the agreement.

Keep it cool, and don't make any threats or whatnot. If they refuse to honor your claim, just thank them for hearing you out end the call politely. Then file a claim on their bond. Bond claims are bad for brokers and can cause their premiums to go up on renewal. It will get their attention. Most times they will just pay the small amount you're claiming just to settle it fast and look good to the bond company. Coyote stiffed me on a lumper reimbursement like that once, and that's how I ended up collecting it.

A final option would be small claims court. At that point you ought to be doing it to make a point, because by then you've wasted a lot more than $300 of your time messing with it.