Insurance Claim

Somebody ran their forks thru the box and shoved plastic in to stop the leak, that sounds like the truck drivers fault

 

I'm sorry that you have to put up with a claim on so called "NO TOUCH" freight. Let's all boycott the shipper+receiver & the CH ROBINSON Rep/Branch

 

You need to go to your local court and file a Warrent in Debt. Pay roughly$60 to have it served to CHR.
Not unless you was running a forklift loading this stuff it's not your fault.
Call your insurance company and let them know that there is a shipment that will be settled in court and the damage was caused by the shipper.

 

1. Log the time of every call with all the names of people you spoke to and take notes on the conversation. If you do go to court this is a strong legal record but it must be written at the time of the call not afterwards.
2. Ask the CH representative to send you an email putting their position in writing.
3. Maintain your demand for the "damaged product"! They are not able to determine it's usefulness to you and they have a legal obligation to produce that "damaged product" and surrender it to you on payment.
4. If they are unable to provide you with that exact box and product they have No Claim, Period!
5. If that rep continues to be "rude" ask for the name and direct line for her manager.
6. Remain calm and confident, you have a strong legal position on this "claim" and they know it … don't be bullied.

… again, log the time of every call with all the names of people you spoke to and take notes on the conversation.

 

Look at the company you're dealing with ch robinson. I'd drag the shipper and receiver in it and see how their tune changes. I would claim they damaged it during unloading unless they brought you into trailer before moving it and showed you. Years ago I had a shipper I suspected was going to be a problem I had a recorder in my pocket running, when he made his threat about it'd be my word against his I showed him the recorder.
Never heard a peep from him.

 

In some states recording without their knowledge is a serious felony … doesn't make sense, but be careful going that route.

 

If you call CHR and they say that the call might be recorded for quality assurance, then use the ACR app. I use it when dealing with a few customers, 2 has tried to throw me under the bus.

 

Down here only one person has to know. Illinois tried that crap when you recorded the police doing their dastardly deeds only to have the scotus to put them in their place. About 25 years ago I was going to trial on monday on Saturday I had a tape delivered to one of the states main witnesses of him telling the TRUE story,
Needless to say 6 days later I was acquitted by a jury. Guess which witness told on all the others on the witness stand ?