Insurance company contacted me to requesting me to fax photos?

Discussion in 'Car Hauler and Auto Carrier Trucking Forum' started by Atlanticus trucking, Jun 1, 2019.

  1. Atlanticus trucking

    Atlanticus trucking Light Load Member

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    Jun 22, 2018
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    Here's my situation and a few questions:
    • We delivered a vehicle on May 6th to a residence. The person had bought the car from a dealership.
    • He signed off on the vehicle not having any damage not noted on the BOL.
    I received a call from the Gieco claims department on May 28th requesting photos because of damages reported. They want me to, of all ways to send photos, fax them. We only have pickup photos. When i spoke with them they said its in regards to front bumper and door damage. Our BOL shows the front bumper damage, but both pictures and BOL show no door damage.
    1. What steps should i take to protect myself?
    2. Is there anything i should know before sending the photos?
    thank you.
     
  2. uncleal13

    uncleal13 Road Train Member

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    If you actually use a fax, set it to Gray-scale so the photos turn out. Otherwise they are pixelated really back with harder blacks, or whites, no gray.
     
    mhyn and brian991219 Thank this.
  3. ibcalm19

    ibcalm19 Medium Load Member

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    You have your proof a signed bol with no damaged not noted on bol. Don't let them bully you their good at that. I have experience with their nonsense. They always want a plate full of your money but a closed "pitbull mouth" when they have to pay out. Trust me you know the damage wasn't on your end case closed don't call me anymore with this would be my response.
     
    Intothesunset Thanks this.
  4. SoCalRed

    SoCalRed Medium Load Member

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    I Geico your insurance or the customers?
    I had a case when I sold a car and two months later an insurance company ask me if I still have pictures of it. The buyer filed a claim with his insurance for some scratches that were on the car when he both it.
     
  5. Atlanticus trucking

    Atlanticus trucking Light Load Member

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    Jun 22, 2018
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    good to know. i use ring central which sends through email. i dont think grey scale is an option.

    nice! that will be the game plan.

    its his insurance. i can see how this may be what hes doing.
     
    brian991219 Thanks this.
  6. x1Heavy

    x1Heavy Road Train Member

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    Anyone can take the money really fast. But fight, hiss and spit when forced to pay anything.

    I don't believe it. Your BOL as delivered is enough.
     
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