Issues with Registry Monitoring

Discussion in 'Ask An Owner Operator' started by danny23tx, Mar 29, 2022.

  1. danny23tx

    danny23tx Road Train Member

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    Submitted new insurance renewal and the brokers I work with still say they have nothing , been 5 days . Anyone else have issues with this 3rd party insurance service ?
     
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  3. Oscar the KW

    Oscar the KW Going Tarpless

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    I haven’t had any issues lately, a year or two ago I had this and just had my insurance company send RMIS a new certificate and all was well.
     
  4. Edjahman

    Edjahman Medium Load Member

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    We just had a terrible time with them. It took a week and a lot of emails and phone calls etc.

    They made it impossible to contact people who will actually help you.

    We were emailing with someone and they just stopped answering emails.

    A couple months later they wanted the same exact information that we just gave them.

    It took at least a week, once again to fix it. They just took it upon themselves to suspend our RMIS account without warning or a good reason.

    They have you over a barrel and they let you know it.

    Extremely rude and exceptionally unhelpful staff.

    Truckstop.com absorbed them last year and it's been a wreck ever since.
     
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  5. danny23tx

    danny23tx Road Train Member

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    Austin,Tx
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    Yeah I did my best to not wait till the last minute to update new insurance and despite that still issues .
     
  6. Edjahman

    Edjahman Medium Load Member

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    We are always on top of everything and they stuck it to us twice in a short time.

    It was like they enjoyed it too, by the snarky attitudes and dropping the ball multiple times.

    Take care
     
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  7. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    These brokers need to go to the source (Safer) instead of relying on third parties. Had a broker tell me I was inactive a couple months ago because they used some inaccurate third party garbage too.
     
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  8. Siinman

    Siinman Road Train Member

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    Kansas City, MO.
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    Never had a problem with them. Coyote on the other hand has always been an issue. Only did 3 loads for them and they end up messing my account up every year.
     
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  9. Beaver9

    Beaver9 Medium Load Member

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    Often, I had the same problem. I had to resubmit all the time when working with brokers who do use them.
    Now, I don't work with a lot of brokers. I submit manually my insurance to ones I work with on regular basis.
     
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  10. danny23tx

    danny23tx Road Train Member

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    Austin,Tx
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    Well been 6 days since submitted new COI and it took `45 minutes of phone time for them to tell me its processing . No time frame no other info .
     
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