Kenworth of Alabama (Huntsville)

I like doing business with Truckpro and Fleetpride. We have one of each in town and they have always done a good job for us. They can often beat the price at KW or International, but not always. It is usually easier to do a return at Truckpro or Fleetpride.

 

G/MAN, do you notice Lee Smith being particularly well-stocked for an International dealer? I've driven down there a couple of times for stuff that I needed that Landmark in Knoxville didn't have, and they always seemed like they were on top of their game, but that's also coming from my frustration with Landmark's pathetic inventory and customer service.

 

Lee Smith actually does business with other parts stores. Even Truckpro buys some parts from them. I only found that out a few years ago. Lee Smith is one of the oldest International dealers in the country. I won't do business with their service department but they are usually very competitive on parts. Some things they are much higher. They just quoted me $2,600 on a new radiator. Either the guy made a mistake or something is wrong. I can buy one out of Atlanta for about $750. It is rare that they don't have something that I need. If they don't have the parts they can usually get them in within a few days. I am sometimes surprised by what they keep in stock. There have been times when they have beat Truckpro and Fleetpride on parts prices. I bought batteries from them once for quite a bit less than I could get anywhere else.

 

I've never used them but they are located about 2 miles from 65 on 565 on the northside service rd.Easy in and out if u wanted to chk them out.

 

Had front rear problems in Birmingham. Had truck towed to KW, they tried to tell me whole front rear was needed. I knew better. I had them tear into nose cone, then I walked to another parts house down the road, bought parts I thought I needed,took taxi back, had them re-assemble the nose cone, they were not happy, but did it anyway. Told me no warranty. Cost me only 850 bucks, instead the 3 grand they wanted for new front rear. Truck ran fine. I try to not use dealers for repairs.

 

Lately I have had awesome luck with CIT out of IL. Of course for now, i am only using them for parts. However all locations are NOT THE SAME! - It depends on whom you get on the phone and your negociation skills I think.

I'm setup with a decent guy who wants my business and even with shipping, he is still more competitve than my local KW Stealership. I will do just about anything to go out of my way to NOT buy from the local KW.