Landstar Questions

You called Customer Service?? someone is there 24/7, you have a problem & you can't get in touch with the agent you call them, that's the lesson. Especially if you want detention or Layover pay but to each it's own, blame Landstar & the agency

 

There is a lot to be learned here. First of all, suck it up buttercup, you screwed up. You never called the agent, you didn't have a complete dispatch, you didn't ask for more money until the load was delivered (that is universally, no matter who you run for, a terrible idea when hauling a brokered load. The odds of getting any additional revenue are very slim) Had you asked the Schneider guy for a new confirmation before you delivered, your error would have been discovered. If you can't accept responsibility for this, learn from it, etc., a self dispatch, negotiable o/o lease might not be for you. Good luck on your future endeavors, but I sure as heck wouldn't base my future on one load.

 

Sorry man....Did you miss the part where the agent sent contact for issues # in the email?
And I was staying in touch all the way with that #!
The 3rd call I was put on hold and I realized it was Schneider.
I had a contact #. Unbeknownst to me (and the agent) it was not the correct # to keep the agent in the loop.
Not my fault. The problem was handled without the agent.
His error not mine. These emails are vital information to us drivers, and the information needs to be correct!
If I knew it was wrong...of course I would of contacted customer service or the agents # directly.
I am not saying I am as experienced as you...but this is not my first load...and I know that I need to keep the agent in the loop. I thought that # he gave me did that.
Some agents have many people working for them with different #'s
you are assuming a lot here. I did ask for more money before it was delivered.
The bottom line here is incorrect contact info supplied in the email.
His fault...not mine!

 

I read that. I also stand by my post. You had the agents number in your phone as well. What happened sucks, but when you are to blame as much as the agent is, I just don't understand getting on a public forum crying about it. When running my own trucking company, I learned real quick that you don't deliver a load that you've been detained on without having a written guarantee of getting paid on accessorials. Even then, sometimes it was iffy, but delivering without an agreement negates your ability to collect after the fact. That is your fault, and a phone call from the shippers site would have cleared up any misconceptions you had.

 

So you was held up 12 hours at the Receiver and you never contacted the agent? And if it was a broker load odds are it was one of these "Home Agents" who have a cell phones on them 24/7

 

Hind site is 20-20.
I have relied on the emails as a guarantee!
Says detention after 4 hours. Am I to believe that?
Or when I go to collect they say it should say after 6 hrs...so we aren't paying!
What part am I to believe?
Am I expected to go over the entire email with the agent before hand?
Or are we to be held responsible for the content of that email?
Yes...I contacted the agent as soon as I realized the # was Schneider.
They were supposed to except the load....Walmart knowing I was late.
They changed their mind at the gate.
Rescheduled for 17:00. Got out of there at 21:30.
Thanks for your feed back and opinion.
Contact # was in bold print.
I'm a little worried because I had written proof of the agents error,
and it did me no good.
Have a good day and be safe.
Thanks again

 

Not a Landstar O/O, but have question.

When called few weeks ago broker division in HQ was put on hold and recording said that You need

Motor Carrier Certificate or UCR (not 100% sure) printed copy in Michigan,otherwise big fine.

Anybody knows anything about that?

Thanks!

 

If one bad load is going to make you quit Landstar then it seems you are being way to sensitive about the situation. There is a reason why I have my list of agents on my Do Not Haul list and I learn from my mistakes and move on. Holding resentment for the entire Landstar system will just hold you back and you will be a disgruntled former BCO.

 

i'm not sure that this fact but............. i heard somewhere that eobrs will be required in all trucks in 2015..... just sayin .....

 

Good point...I understand. Thank you.