Load rejected, waiting for instruction from the broker, now what?

Also If I can’t physically see the load loaded. I write on bills “shipper load and count, driver not responsible for condition of load”. Then sign it . Some will get irritated but it is that or take of my trailer.

 

thats why you got to look if you can before the seal goes on

 

May or may not matter, but I see you said "tipped back." Unless you rolled backwards down a steep grade and stab the brakes, that nearly never happens. If you're able, check the packaging on the bottom layers of the tipped pallets. I'll bet $1 the boxes crushed down under the weight of the stack, causing the entire stack to tip back. In other words: insufficient/defective packaging is your cause (not to mention securement, that's already been mentioned). Also aggravated by the dock hand not being careful, as in driving across the dock plate wide open and bouncing the crap out of the skid they're carrying, or slamming it into the next one up and crushing the bottom layer from the side when they can't stop in time.

It's been long enough that you need to get your insurance involved. Nobody likes a claim, especially them. Even better if you can prove your case with pictures and get them solidly on your side.

 

Your driver has been sitting waiting for FIVE DAYS ?

Y’all could have had the rejected load back to the shipper by now .

 

First you must solve this immediately when it happens. You have no revenue and must pay the driver.
This load must be reworked, pull pallets off, restack and wrapped properly. If the shipper or broker will not do this you must find a warehouse that will do this and store the load until the shipper is willing to pay.

 

it all starts with how u drive

 

Can you post the pictures here so we can see what it looks like?