Load rejected, waiting for instruction from the broker, now what?

Also If I can’t physically see the load loaded. I write on bills “shipper load and count, driver not responsible for condition of load”. Then sign it . Some will get irritated but it is that or take of my trailer.

 

Thanks for the advice. The receiver guy told my driver that even if straps were used to secure the last two pallets by the doors from tipping forward, the pallets would have tipped backwards anyways because of the spaces in between the four pallets.

 

thats why you got to look if you can before the seal goes on

 

May or may not matter, but I see you said "tipped back." Unless you rolled backwards down a steep grade and stab the brakes, that nearly never happens. If you're able, check the packaging on the bottom layers of the tipped pallets. I'll bet $1 the boxes crushed down under the weight of the stack, causing the entire stack to tip back. In other words: insufficient/defective packaging is your cause (not to mention securement, that's already been mentioned). Also aggravated by the dock hand not being careful, as in driving across the dock plate wide open and bouncing the crap out of the skid they're carrying, or slamming it into the next one up and crushing the bottom layer from the side when they can't stop in time.

It's been long enough that you need to get your insurance involved. Nobody likes a claim, especially them. Even better if you can prove your case with pictures and get them solidly on your side.

 

Looking at the pictures, it was the products that shifted and tipping slightly backwards against the other products, not the wood pallet itself that tipped over. It’s hard to tell how many layers of plastic wrap was used to secure the products in place. Do you inspect how the products are secured/wrapped on the pallet? Just asking because in the 4+ years of

Looking at the pictures, the wood pallets itself are in place and did not tip over or anything. The plastic wrap around the bottom of the pallets moved up causing the products to shift backwards and tipping slightly back against the other two pallets. The rest of the pallets inside the trailer did not shift or move.

 

Your driver has been sitting waiting for FIVE DAYS ?

Y’all could have had the rejected load back to the shipper by now .

 

If he did that, would the shipper taken it back and would they compensate for it?

 

First you must solve this immediately when it happens. You have no revenue and must pay the driver.
This load must be reworked, pull pallets off, restack and wrapped properly. If the shipper or broker will not do this you must find a warehouse that will do this and store the load until the shipper is willing to pay.

 

it all starts with how u drive

 

Can you post the pictures here so we can see what it looks like?