love's in santa rosa

we stopped at the Love's in Santa Rosa, NM to switch drivers. Parked and went to the Carl's Jr. to eat. I ordered my food and requested no onions. They bring the food and I check and yep, it had onions. There was even a sticker saying no onions on the wrapper.

I bring it back to the counter and tell them and the employee asks me if I want him to scrape them off. I said no, I would like a new one, he says well that is just a waste of food. I said it wasn't my fault that is made wrong in a loud voice.. So the bring me a "new" one but I could tell they just scraped them off and reheated it a little.

So I get his name and take my receipt and try and call the number but everytime I dial it, it says Afghanistan. Even the local number for the manager kept coming up Afghanistan. So I go to Carl's Jr website and voiced my complaint.

It might not be a big deal to some people. I just can't stand onions. Yes, I could have scraped them off myself but they were really tiny ones.. Yes, I am being a whiny but. When you order something you should get it that way without Attitude.. just my opinion

 

"So Obama's made CKE outsource Customer Service to Afghanistan?
WTH??!!!!"

Usually when you call an 800 number you will get a recording or person or what have you.. but everytime I tried calling it would say I needed to put in prefix country code for Afghanistan.. that 800 number was for Love's but the number to call the manager at Carl's Jr. with a 505 area code kept saying the same thing.. Maybe it was just our phone, I don't know...

Just won't stop there to eat at Carl's..