LTL being slow with the customers?

Discussion in 'LTL and Local Delivery Trucking Forum' started by drier., Jul 27, 2024.

  1. High Stepper

    High Stepper Medium Load Member

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    It's pretty rare for any LTL company to be the solo provider of services. Customers I deliver to also use R and L, Estes, Triple A Cooper, Southeastern, Old Dominion, Saia, etc. It also is quite common for the customers to change carriers based on prices. The contracts are transparent and agreed upon, and a lot of times are written to where either party can walk away at any time.

    What you are implying really doesn't happen in the LTL business since there are multiple carriers with competitive rates.
     
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  3. snowlauncher

    snowlauncher Road Train Member

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    Not quite sure what you mean by "restraining trade in commerce."
    Why don't you just come out and say if you think you know about some company's wrong doing and how they are specifically committing these wrongful practices. You don't need to name names, but just tell us a story about your suspicions. Then perhaps some of us can give you some insight.
     
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  4. jmz

    jmz Road Train Member

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    There is nothing to debate because you’re still not saying what you’re specifically talking about. If there’s any so-called “misconduct” against a customer, they’re free to take their business to another LTL carrier. That’s the beauty of capitalism.
     
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  5. FLHT

    FLHT Road Train Member

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    May have to get the US Marshalls involved...
     
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  6. drier.

    drier. Bobtail Member

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    Things that restrains trade is illegal. So if the ltl companies work together to restrain trade, that would be illegal. discovering customer lists can show evidence it may be likely occuring. territorial agreements for example my block customers from using certain services or vice versa. there is alot more example. i could fulll detail if you really want.

    Also this kind of illegality is hard to determine if each customer is isolated and seeing the larger picture is hidden because of customer lists hidden. without it being transparent it is harder much harder to enforce legal compliancy on these companies. there is an obligation when they have that much market power to not restrain trade.
     
  7. snowlauncher

    snowlauncher Road Train Member

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    At no point in time is a business obligated to disclose to the general public who their customers are. In fact many consumers of goods and services don't care for their names being handed out to other businesses, or customers. If a consumer chooses to talk about whom they do business with, then it's their choice. On an individual scale, for example, I don't need to tell everyone what brand of hemorrhoid cream I use or where I like to purchase my underwear. I certainly wouldn't want the store freely giving that information out.
    It's good business etiquette to not blab information about all of the customers whom use the goods or services provided. Notwithstanding, all of this information could be obtained by legal authorities for investigative purposes, if their is due cause.
    I still don't fully understand what your reasons are for wishing to obtain customer lists from these companies and frankly, it makes me wonder to what end you would use this information.
     
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  8. jmz

    jmz Road Train Member

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    Sure, collusion/price fixing is illegal, but that’s up to the government to investigate. Customers are free to shop around to find the best service at the best price. If they suspect there is some sort of collusion going on, they can simply report it to the DOJ/FTC for further investigation.

    If LTL companies are already breaking the law, what makes you think they would publish accurate customer lists if the law required it?
     
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  9. bad-luck

    bad-luck Road Train Member

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    No one, I will say it again, NO ONE WILL share a customer list. It is proprietary information! Why would you ever think any company would? It is how they protect their business interests..
     
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  10. ‘Olhand

    ‘Olhand Cantankerous Crusty

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    in all reality. This is the silliest question I’ve seen the longest time
    Every LTL carry knows each other’s customer basis they all have salesman working the same area every driver sees every other LTL carrier back to the same place as that they’re picking up from this is gone on for years the only differences how much the other carriers willing to cut rate to get the freight, which is also been going on for forever. There’s nothing proprietary when it’s all out in the open
     
  11. The one california kid

    The one california kid Medium Load Member

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    You know. That's exactly what I told the dmv, but they still took and sold all of our dl's to any company that wanted it. Tell me that ain't right?
     
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