Lumper Fees and brokers, how do you handle this?

Discussion in 'Ask An Owner Operator' started by Beaver9, Nov 30, 2021.

  1. Beaver9

    Beaver9 Light Load Member

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    This is an issue sometimes with some brokers.
    I cover a lumper fee and later add it to my invoice. But what annoys me is that some brokers need to authorize the add on and need to revise the rate con that includes the lumper fee.
    Sometimes brokers aren't available, so you can't process your paperwork and need to send reminders and chase brokers. How do you deal with this?
    Now, I'm dealing with one broker who sends a rate con. telling the carrier to send a lumper fee receipt within 48 hours to a specific email address. There are no other directions. So, you follow. It just happens to be Wednesday before the Thanksgiving. The receipt sent on Wednesday. No response on Friday.
    The office actually closed for the weekend due to holiday.
    No response on Monday. I called the broker: not available. I called the accounting. They say they have nothing to do with it. They gave me a different email address. Sent another email. No response.
    Finally, I sent our invoice with the lumper fee, the receipt, BOL, and I'lll see if anyone even bothers to get back to me.
    The broker's email address wasn't listed on the rate con., only the phone number.
    But I found it! He wrote an email about not hearing from me upon check in. But I called. That was a lie.
    Their tactics might be delay and confuse, so they can cut your pay.

    How do you handle lumper fees? And some of the brokers?
     
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  3. Siinman

    Siinman Heavy Load Member

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    It is a pain in the butt sometimes. I tend to not take loads like that unless it is with my main broker. I send him a copy in email and he will update Rate Con right away or first thing in morning. Others I have had similar experience and just figured they aren't worth my time. Most of those places take to long to unload anyways.
     
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  4. Dino soar

    Dino soar Road Train Member

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    Most of the brokers will send you a com check at least in the dry van world. I do everything I can not to have to pay for the lumper myself because then it's just something additional you have to carry and collect.

    The craziest thing is that when they send you a com check if you don't immediately send them a copy of that they can tell you that they deduct the lumper fee from your settlement.

    The worst that I have dealt with thus far is PLS. They send you a com check for the load and they pay for the lumper. But then there is a specific email that you have to send the receipt to and if not they will take it from your check.

    Then when they pay you which is kind of slow, they send you a check without the lumper fee included. Every load I have done with them I have had to call them about this and they say oh well our acccounting breaks that down and we'll send you a separate check for that.

    And every single load I have ever done I have had to Chase them around for that and they will send it but you have to call them multiple times.

    I really think that they do it just hoping you don't catch it and they pocket that out of your check.

    I have another one I have to call them today...
     
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  5. Beaver9

    Beaver9 Light Load Member

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    Yes, I believe they make this process hard to collect so you just give up. How many people have time for this? Today, I finally got an email with a revised con telling me to accept the new rate. But I couldn't accept it because the link already expired last Friday!
    They did respond back today saying I'm fine. So, I just downloaded the doc with the new rate and resent the whole paperwork again. It took almost one week to process this invoice.
     
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  6. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    PLS has been on my Do Not Haul list for years. They play way too many games and their credit is absolutely disgusting. They're currently at 48 DTP. Deadbeat scumbags.
     
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  7. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    Negotiate to have them pay it up front instead of having to chase them down for a revised RC.
     
  8. scoobertdoo

    scoobertdoo Medium Load Member

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    And how would you know the lumper fee up front. I've pulled the same load into the same location and I've got three different prices.
     
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  9. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    Anything beats a big zero. Make up a number if you have to.
     
  10. scoobertdoo

    scoobertdoo Medium Load Member

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    I've never had an issue with reimbursement. I put lumpers on my amex card and travel for free
     
  11. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    Op wasn't so lucky.
     
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