Mclanes Kissimmee, Fl

I've been to the McLanes in Memphis a couple of times and they were fast and polite. The one in Kissimee is also. BUT, the McLanes in Brookhaven, Mississippi is HELL. That's the nicest way I can describe it. I've been there 6 times, and the shortest unload time I've had was 4 hours. That's after my delivery appointment. Most times I'm early, but that doesn't matter. Everyone lines up and presents there bills, talks to the lumper honcho, gets a door, backs in at the same time, and WAITS......... and waits.....and waits... and waits. On 2 occassions, I've had 2 pallets of yogurt in the front end of the trailer. That's all I had on the truck for my last stop which was McLane. It took over 5 hours, to get 2 pallets off of my truck, before they told me my bills were ready. And the lumpers charge the company out of the wazzoo to unload those 2 pallets of yogurt. This particular yogurt company says they pay for all unloading on an account and to remind the lumpers that they are paid by the manufacturer. But not at this McLane. They told me, we don't do that here, you either pay cash or comcheck. Funny that all of the walmart d/c's and other McLanes do it on account, but not these people. And they are rude as hell. They have an attitude of Dogs and Truckers, keep off the grass. I'd give anything if my company would refuse to deliver there. You can plan on being there when you roll in at midnite, to be rolling out around 5:30 or 6 AM.

All appointments are for midnite. You park on the street and walk 1/2 mile in. They let all of you line up at about 11:30 at security. They sign you in one at a time. Then line you up at the receiving office, and take your bills one at a time and sign you in and give you a door. They then line you up with the lumper service to tell you how much they will charge you to take their freight that they desperately need off of your truck. You then walk a 1/2 mile back to your tuck and find your door and back in, but you have to wait in line, because everyone else is backing in too. Then you walk back inside to bring them the comcheck before they unload you,walk back to your truck. Then you wait, several hours until you feel them bumping around in your trailer, and wait another hour or two till they come tell you you are ready. You walk another 1/2 mile and back to get your bills and lumper receipt, you pull out of the dock, and hopefully they put you load locks back in you trailer and didn't drive a forklift through the wall, then wait until security checks your trailer before you leave and never want to return. And I hope I never have to.