My journey at Landstar

It was definitely nice that the part came in just under two weeks. I’ve heard horror stories of trucks being down for up to six weeks. I have the part on order from local dealer as well, and will carry it as spare.

 

So I’m at the dealer and the trucks ready. I’m waiting on the Navistar warranty department to approve a $40.00 heater valve (which is why the the sensor failed in the first place). I offered to just pay the $40.00, but the service writer says we need to wait for an answer back because if you pay out of pocket they could refuse the whole claim. She says she’s seen it happen.

So here I sit waiting for some cubicle dweller to make a decision on a $40.00 part that Navistars own service bulletin admits is the cause of the sensor failure.

 

Well I have nothing but great things to say about this shop in Louisa, Ky. (Worldwide equipment) they went above and beyond on several occasions. If being broke down can be a pleasant experience, these people made it seem that way. All around great people to deal with. That got me in and diagnosed within a few hours of pulling in, they drove me 35 miles to Huntington, WVa. to rent a car, and picked me back up in Huntington this morning. The service manager, service writer, and shop foreman were as helpful and pleasant as could be. Most shops act like your a nuisance, when asking questions these folks answered any questions or concerns I had, and if they didn’t know they got me a prompt answer.

Finally after waiting several hours for Navistars warranty department to make a decision, and not getting an answer, the service writer took down my credit card information and said they would charge my card for the part if warranty doesn’t cover it. So I could get get back out generating revenue.