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My qualcomm started tripping and lost all my logs

Discussion in 'Questions From New Drivers' started by DAX_, Jan 28, 2018.

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  1. Jan 28, 2018 #1
    DAX_

    DAX_ Medium Load Member

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    Luckily I had a fresh 70 an only drove from Texas Dallas to Louisiana. But as I was driving the qualcomm screen just went black. Would come on, then go black again. It's actually still doing it as I'm making this thread. I called qualcomm customer service but the automated system said they are closed on weekends and hung up on me even after pressing 0.

    Once I got to Lafayette I noticed that my clock reset again and my qualcomm is on a 60 hours 7 day instead of 70 hours 8 day schedule. Not to mention it shows my mileage today as 98 instead of the 300+ miles I actually drove.

    Help
     
    DAX_, Jan 28, 2018
    DAX_, Jan 28, 2018
    #1
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  3. Jan 28, 2018 #2
    farmboy73

    farmboy73 Medium Load Member

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    You can (should) switch to paper logs until the QC is functioning properly. The regulations allow you to switch to paper logs for up to eight days if your electronic logging device malfunctions. Just log what you actually did and continue on paper in the short term. You are required to keep a paper log book in your truck just in case this occurs.
     
    farmboy73, Jan 28, 2018
    farmboy73, Jan 28, 2018
    #2
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  4. Jan 28, 2018 #3
    06driver

    06driver Road Train Member

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    If you drive for a company have them fax you your last 7 days as well.
     
    06driver, Jan 28, 2018
    06driver, Jan 28, 2018
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  5. Jan 28, 2018 #4
    ethos

    ethos Road Train Member

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    QC problems happen every once in a while. Just run paper and you will be fine. Call night dispatch, they may be able to send a mobile reset and that might fix the problem. Probably won't though, sounds like a trip to the shop is in your future.
     
    ethos, Jan 28, 2018
    ethos, Jan 28, 2018
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  7. Jan 28, 2018 #5
    dptrucker

    dptrucker Road Train Member

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    adelanto,ca.
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    Find the black box and unplug it for 15 to 20 minutes then plug it back in.
     
    dptrucker, Jan 28, 2018
    dptrucker, Jan 28, 2018
    #5
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  8. Jan 28, 2018 #6
    IluvCATS

    IluvCATS Road Train Member

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    Run paper until it gets fixed and you are legal. Right?
     
    IluvCATS, Jan 28, 2018
    IluvCATS, Jan 28, 2018
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  9. Jan 28, 2018 #7
    farmboy73

    farmboy73 Medium Load Member

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    Knoxville, TN
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    Yes. Up to 8 days.
     
    farmboy73, Jan 28, 2018
    farmboy73, Jan 28, 2018
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  10. Jan 28, 2018 #8
    ZVar

    ZVar Road Train Member

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    Correct, but remember the last 7 is still needed. Should be able to be faxed from the office to a ts.
     
    ZVar, Jan 28, 2018
    ZVar, Jan 28, 2018
    #8
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  11. Jan 28, 2018 #9
    Moosetek13

    Moosetek13 Road Train Member

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    If you have a battery cut off switch, use it.
    Cut the power for 10 minutes, then turn it back on. The computer will then boot clean.

    I have QC problems with my current truck as well, and forcing a cold boot can help things.
     
    Moosetek13, Jan 28, 2018
    Moosetek13, Jan 28, 2018
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  12. Jan 28, 2018 #10
    Lepton1

    Lepton1 Road Train Member

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    Correct. Even if you are on an ELD you must have blank paper logs available in the truck to show a DOT officer on request, this is to show you are ready and able to switch to paper logs in the event your ELD has a catatonic seizure.
     
    Lepton1, Jan 28, 2018
    Lepton1, Jan 28, 2018
    #10
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