New Volvo 2018 VNL---defective unit, worst customer service

Discussion in 'Canadian Truckers Forum' started by Syed110, Mar 15, 2018.

  1. Syed110

    Syed110 Bobtail Member

    Mar 15, 2018
    Never advice to buy Volvo....bought VNL 2018....breaks squeaking...rim get hot quickly...consuming 5 gallons of oil in average 20,000.00 miles....been complaining to Volvo top management for the last 9 months ( since I bought it).....No care....lost more than 15 days in giving truck to shop.....Volvo kept me busy in filling providing different data......
    Bottom line: never buy Volvo...seems they are falling down.....
    BigHossVolvo and jsnell Thank this.
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  3. orcen

    orcen Heavy Load Member

    Jun 30, 2013
    Brisbane, QLD Australia
  4. Zeviander

    Zeviander Road Train Member

    Jan 23, 2015
    Winnipeg, MB, CA
    You bought a Volvo, what do you expect?
  5. windsmith

    windsmith Road Train Member

    Sep 2, 2011
    The last company that I worked for purchased seven Volvo CNG day cabs.

    One of them burned to the ground within the first year. The rest of the trucks were parked for over a year while the investigation proceeded. The company insisted that the exhaust system design was to blame, but Volvo did not agree. Lawyers were involved. Tests were done. Exhaust system was deemed safe and guaranteed by Volvo. Volvo refused to warranty the burned truck.

    Trucks were put back on the road.

    Within 9 months, a burn hole in a fiberglas trim piece was discovered during a post trip inspection in one of the trucks adjacent to an exhaust joint. Trucks were again deadlined.

    Investigation revealed that the contractor that installed the exhaust systems did it improperly, and that the entire exhaust system design was faulty.

    Trucks were out of service for another year.

    Trucks were put back in service after modifications were made. Not sure if Volvo made good on the warranty claim for the burned truck, or if company was compensated for the trucks' down time.
  6. oriden953

    oriden953 Light Load Member

    Jul 6, 2012
    winnipeg, MB
    had 6 sets of injectors in my volvo over a 2 year period. its a "volvo problem" no ####. fix it then.
  7. Sharky88

    Sharky88 Medium Load Member

    Sep 25, 2013
    Wow bought mine new 2015 VNL 780 no major problems yet. Had a couple of air leaks and replaced the cups but that's it
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