overcharged for tow job

The trucks sitting a lot does not excuse charging for work not done and being billed for it. Show up when you promise with your entire crew and then bill us for the time the job takes... yes including a reasonable time to get to the scene and back home after. But don't make me pay extra so make up for your mismanagement of time. My boss pays me an hourly rate to work and that's nice.. .but my free time is worth way more than that to me.

I do not expect the tow operator to show up and do the work for nothing, but I also don't expect to pay the tow operator for nothing either...

 

I called the tow company to ask about the bill and why he was charging for stuff... was basically told to eff-off and shut my mouth. Not the most polite way to deal with a complaint.

 

To all of you who agree with me ... thank you.
To all of you who don't agree with me... thank you also.

this is what community is about. A rational exchange of ideas and information.

Keep it between the lines everyone, be safe and make it home to your families.

 

This was on Friday the 11th of January, 2013

 

Interesting addendum to this... spoke with a tow operator for a competing company today. Explained what happened in detail and asked him what he would estimate the job at. He said no more than $800. $900 if it was in the middle of the night. (which it wasn't)

I asked him if that included everything that they did... i described it in detail and he said yes... including flaggers who show up on time.

I now carry one of the business cards for that tow operator's company.

 

Thank you for your input on this. The more ways things get looked at the clearer they become to everyone. The fact of the matter is that 1500 would be a reasonable sum to pull me out of a field from the side of the road. I had my right side wheels off the pavement and only the ice was keeping me there. The tow unit did about 30 minutes of actual work and actually stopped towing me at one point to allow a single car to go past. So much for my time... The job could not have been simpler although I admit his experience is an asset in that type of situation. All that was involved in towing me to the road was hooking one line to my left front tow hook and another to a chain laced into the king plate of my trailer. He pulled me up with no resistance what-so-ever and once up I stalled due to the fuel all having migrated into the tank without the fuel sensor in it. Pumped in about 20L fuel primed the pump and then I was done. In no world is that worth 1500 dollars. The majority of the time that he billed me for was time I waited for him to arrive and time he spent putting out road signs because the flaggers were late arriving... flaggers he none-the-less charged a full 4 hours each for.