Partial rejected load, how would you handle this?

One of my rejected loads was from Convoy too. It was from Pennsylvania to Minnesota. The receiver refused to accept the product as the delivery was not scheduled until 6 days later.
So that lane in that direction pays not too good - being just a backhaul rate but the opposite direction could pay even twice as much when the market is good. I suggested to Convoy to pay me what the DAT average 15 day rate showed at the time and after a few hours of indecision they agreed. To my surprise, they also added detention of the hours I spent there waiting for them to decide. So in the end, I was a winner of the situation as the return rate + detention made it not a bad deal.

 

Do not not forget on a clam its not retail its the cost that they paid or what it cost to make the product?

 

I think that if they charge for a damaged or shorted product they do it by its wholesale price. I know as I had to pay some minor claims out of my own packet as a company driver (paid on 1099) when some produce was rejected as damaged, and that charge was much lower than the price at at a store.
Dumping a product is often used as an argument or a threat but never did I know anyone having done so, not to mention anyone who done so without any kick back. I don't know ... if a push comes to shove - if after a week nobody claims the product and I have documented and recorded all the good will attempts to resolve the situation on my part and the receiver still does not want to receive it and the shipper does not want to take it back while the broker is inept in deciding what to do, I'd consider that option too.

 

Thats what I'm talking about... Stand up for yourself and dont take no for an answer. Wish more folks would put up a good, ethical fight as you did... Maybe brokers, shippers, and recievers would be less likely to bend us over the barrel if more folks stood up to them in situations lile this.

 

What was the brand name on the berries my brother sells them to Costco and Walmart

 

Next time do this,

1. Get full names of everyone you talk to and write it down.
2. Ask the receiver to write a note or a letter of the product that wasn't ordered, and get there name.
3. Take pictures of everything including the sign of the business out front.
4. Save and print screen shots of emails and phone calls.

Some broker's wouldn't pay you a dime and file a claim on your insurance. Everything you collect is evidence that you need to present in court and you will win. I've done it a few times but most broker's won't take you serious until they receive that summons from the police to appear in court, then they'll be glad to "work things out" out of court.

 

Glad it worked out Steve. It sounds like you got pretty lucky.