Please Explain This To Me

I completely understand. I am referring more to added picks and drops in state. If it is an added pick 27 miles away adding 5 pallets, yes i will do RPM plus $50 for the work, if it is going from North Florida to South Florida, that RPM has changed since the freight in South Florida is about as bad as it gets right now. To be honest, I hate when our sourcing team tells me there are added picks or drops, or a load is cancelled, or a driver will have to layover. I hate it because it means the load isnt going as planned, I want the freight on and off of your truck in the best condition as fast as possible. The problem is that most brokers arent involved in the purchasing and sourcing process so if it says that a load weighs 30,000 lbs with 22 pallets and has its PU and DEL appts set, that is what we have to go by. The mistake was made by the shipper or has an input error, but reflects back like the broker was trying to hose the carrier. Sometimes that isnt the case, sometimes a broker is trying to back door an unsuspecting carrier,im sure that happens all the time.

I try to be as courteous to carriers because i know they are receiving news that they dont want. The only time i get a little worked up is when they demand compensation that does not justfiy the change.

 

There were no delays. He had deadhead, but the DP called me at home and said that he was out of hrs. Something that should have been known before booking.

 

Fair enough, I wouldnt call any of my regulars friends, but they are definitely higher than acquatainces. I used "courteous" because it seemed the best adjective to describe how to speak to others. I dont suck up to them or kiss their behinds, but i am courteous and understanding as well as matter of fact and to the point. As far as the changes, sometimes we dont know until the truck is in transit, which sucks I know. I think we are getting away fom my original questions. Why is it that is is an industry standard to pay more for added picks and drops and miles and weight and time etc.... BUt it is like pulling teeth to get money back if the opposite occurs?

You should not accept additional work without compensation, agreed. But you should also expect deductions when work is removed or work is not done.

 

That does blow. I had a guy today who is supposed to be delivered at 4 am. Got to the receiver and his appt was for 21.00! What should i have paid him? I am curious to see if i was at a market rate for that kind of wait or not.

On the other hand, many of our shippers/recievers are FCFS and it is noted in the load con when it says 8.00-18.00 or something like that. In that case (for our company) our hands as brokers are tied and detention starts after the open ended times.

 

I can only speak on my experience. If a shipper/ receiver pays me for them loading/unloading a truck late. I give it to the carrier so they know next time they can rest easy that if they get screwed, they will get compensated. On the other hand I have had zero carriers call me to give money back when they are loaded light, offered money back when drops/picks are removed, or if we book a load and get a day removed from transit or the receiver takes the product early. That is just my experience. I dont expect them to call and give me money back, that would be dumb. But i hate when it seems like the end of the world to renegotiate when changes have been made in their favor. To those brokers who try and rat a driver out of money he has received form a customer for detention, good luck maintaing a reliable carrier base.