Please help! Broker won’t pay and wants me to pay customers labor costs

Is there no allowance for break downs? Seems a rather harsh thing to do to someone based on what happened.

 

The rate con is your gospel out here. It says what you get paid, when/how things are to be done, and the consequences of failure on your part. As soon as there was adequate cell to call a mechanic, the customer and broker should have been notified. Sounds like at the end of the day you're going to have to eat this 1.

 

There's some areas in WY, SD, ND, (those western states) where you have large areas of deadzone. However, they didn't cover all of their bases.

Those allowances can only be made if people are notified in a timely manner. You always notify all parties involved, and let each subsequent call include that you spoke to the other person as well. Never trust anyone else to handle your business, it may benefit them to burn you.

 

Pat I'd like to buy some periods please

 

It depends on the broker and rate con. I did some airfreight out of JFK that was $250 if more than 30min late and $50 every 15min after that. The only thing that would pause it was a road shut down.

 

From what you said, he called the broker, the customer wasn't notified which he was angry about. Paraphrasing but "pointed at his cellphone yelling", means not all bases were covered.

 

I'll sell you my wife's next 1.