Problem with steering wheel on new truck

Discussion in 'Ask An Owner Operator' started by kay_ray, Jun 14, 2022.

  1. RefMata

    RefMata Light Load Member

    Dec 17, 2014
    Nogales, AZ
    Recalled for missing ball bearings? Holy hell you'd think with the inflated prices across the board for parts, the workers at the factory would remember to include every moving part required during assembly.
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  3. kay_ray

    kay_ray Medium Load Member

    Jun 6, 2019
    Just got a reply from paccar . They said its normal for steering to shake like that . I call it ######## . Does any of you guys know a reputable shop anywhere in america where it can be diagnosed right . This is the 3rd time the truck went to shop for same issue and the shaking is getting worse and worse with time .thank you
    Siinman Thanks this.
  4. Ffx95

    Ffx95 Road Train Member

    May 18, 2017
    Don’t listen to those bozos. They’ll say it’s normal so the shop doesn’t have to do the warranty work since the company doesn’t pay the dealers properly for that kind of work. Not my problem!
    Concorde Thanks this.
  5. kay_ray

    kay_ray Medium Load Member

    Jun 6, 2019
    Yeh but truck been sitting there for a week and even the paccar rep said the same thing . I have a lemon law for trucks where i live . Thats why i am in search of a good shop that can really diagnose it and i can just return it under lemon law because they are not willing to fix it . I know that will involve and motivate the corporate to do something about this.
    Siinman Thanks this.
  6. Concorde

    Concorde Road Train Member

    Jun 29, 2016
    West Melbourne Florida
    There’s only two places that I currently trust to work on my truck. Peterbilt in Billings, MT and Kenworth in Dodge City, KS.

    After just now watching your videos I’d try a couple things on my own first.

    Thorough front end grease ( I do mine every 5k).
    Balance front tires (I just lost a 5oz hammer on weight on my left the dents in the fender from it too. Truck now feels like I’m driving on ice when empty yet no vibration.)

    Check your shocks, maybe one failed? I’d just replace them but save the old ones.

    Lastly, an alignment.
    Siinman Thanks this.
  7. SmallPackage

    SmallPackage Road Train Member

    Dec 20, 2019
    Marion Texas
    Engineers and manufacturers getting bored and changing things that have had no problems for 70 years just to make things unsafe.
    Funny how you can pull an old truck out of a junkyard and be less concerned about a steering failure then one new from factory nowadays.
    ProfessionalNoticer Thanks this.
  8. Ridgeline

    Ridgeline Road Train Member

    Dec 18, 2011
    THIS IS THE POINT where you need to contact a lawyer who handles lemon law cases and have them start the procedures to either get it fixed or replaced.

    Paccar is not the best to work with, depending on where you are at, their regional service manager can be a real pos and the company will do what he says. I have seen where even their own mechanics claim nothing was wrong and the truck was in a serious accident weeks later from what the driver/owner was complaining about.

    So document everything, from who you talked to and when to how this progressed into a problem. Also make better videos of the problem, even if you have to buy a good GoPro camera to do it. Have the lawyer get some of their experts involved, they add a lot of credibility to the case than can any general mechanic does.
  9. Inderjit

    Inderjit Medium Load Member

    Sep 17, 2017
    As a Mechanic of 40 plus years I will say that what is happening with your steering is not normal. It sounds like lost movement somewhere. Get someone to get in the cab and turn the steering wheel back and forth while you watch for movement, both with the engine stopped and running. Is there any lash at the steering wheel? Have a look at the left front spring pin and bushing, any movement there? Are the bolts that hold the steering gear to the frame tight? The pinch bolts that connect the steering shaft to the steering gear and the steering column tight and no movement? Pinch bolt that holds the pitman arm on the box is tight with no movement? U-bolts are tight? The pinch bolts on the tie rod ends are tight? Maybe lift the front axle off the ground and check the wheel bearings for play. Any unusual tire wear?
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