We bought a 1996 379 Pete. Previous owner had done alot of after market electrical on her...headlights, chicken lights, steering whell, etc. Few months down the road the lights either wouldn't come on or flicker on the truck and/or trailer. Rush said best solution was to replace the harness and everything would be fixed at $4500 for 70 hours of work. ok...they had the truck 11 days before they started, said they were waiting on the part. FYI: Visted shop on day 10, when we said we were coming to get the truck if the repairs aren't started...then the part showed up! Not to mention, the A/C wasn't blowing and we needed that fixed most of all after driving in 100 degree heat the last month or so. Rush said they'd fix that even if the part didn't arrive, it wasn't done. OK...on day 12 we visited shop and saw truck broke down with old harness out and new harness laying next to it and they were still assessing all the problems. Even broke a knob on the A/C controller taking off old harness...tried to tell us we would need to get a new one...u broke u buy was our response. We were fine with on day 12 expecting 70 hours of work lay ahead, we needed a vacation anyway...but OMG! Day 13 we called to check in...told it was going to take more money and time because when they hooked up harness the lights didn't work.
OK...we feel we were quoted more than once $4500 at 70 hours to "Get everything working right". First, how does 2 days of work translate into 70 hours? We knew exactly when the work started.
How would you proceed? Do we have any recourse?
Post by Big Country:
Well I sure would not be happy... If they replaced the entire harness stating that was the problem and it did not work, then all labor from that point is at their expenditure and only parts to fix the problem would be yours... (by the way did you get the estimate in writing? such as a pre print out work order?)
A few options you could do
Better Business Bureau
Austin
512-445-2911
And/Or
Consumer Protection office
Austin Regional office
512-473-2100
Reply by agoodgurl:
It was an education to say the least. With my 2nd rig the '97 Pete you see pictured, I not only did oil samples but, brought along my buddy who use to have his own shop to inspect the rig top to bottom.
Problems With Rush Truckcenter
Discussion in 'Ask An Owner Operator' started by agoodgurl, Jul 3, 2008.
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Well that was my post but I will let Big Country take the credit lol
anyhow I hope you get it straiten out... Sounds like they are trying to take you all for a ride, what a shame they are trying that when people are having such a hard time making on the road nowadays...
Last edited: Jul 4, 2008
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I've never dealt with them myself (and won't) but my cousin took it deep from them a few years ago in Ok. from the sales AND service depts.According to him,they are a pack of liars and won't honor their word.I don't know first hand,but he wanted to slap a couple of them around pretty hard.
As for shop rates just about anywhere,you are going to get gouged.They are going to bid your work on the book hours(book was written WAY in their favor,not yours) and on top of that,95% of the shops out there will have one mechanic working on three or more trucks at the same time and billing them all.Shop owners are a very unscrupulous bunch and they would all do to watch with two good eyes.Or more if you got 'em.
southernpride Thanks this.
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