Purchased a NEW truck, constant breakdowns, advice?

Discussion in 'Ask An Owner Operator' started by Lioness77, Nov 13, 2018.

  1. Young_Gun

    Young_Gun Light Load Member

    Nov 21, 2011
    Tampa, Florida
    What is your warranty? Having that is huge, and you should not incur any of the costs, as long as it's covered. As far as a "replacement truck", unfortunately that isn't how Dealers work. You bought the truck. It was your responsibility to look over it with a fine-tooth comb. Whatever problems happened after you drove it off that lot, is now in the hands of the warranty department.

    I'm not sure about lemon laws (not sure what state you're in), but each State has their own ways in handling this. But I do know a few things:

    1. The dealer is not responsible for any lost wages.
    2. The dealer is not on the "hook" to give you a replacement truck.
    3. Depending on your state laws, lemon law may not apply or if it does you'll need to get a lawyer.

    Your best bet, is to talk with their service department. They have warranty writers (that's all they do.. is look at warranties to see if the damage to your truck is indeed covered) that will decide your the fate of the truck.

    Sense it is new, and it has an extended warranty (to what extent you do not share) you'll in a far better place than someone who bought a used truck.

    Don't be discouraged, and whatever ANYONE says or promises, you must have that in writing on official dealership letterhead, and physically signed, and dated.
    x1Heavy and Lioness77 Thank this.
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  3. REO6205

    REO6205 Trucker Forum STAFF Staff Member

    Feb 15, 2014
    OP...stay in their face on this one. Make some noise. A new truck should not have the issues yours is having.
    A cross member misaligned? Visible to the naked eye? On an old truck, maybe. On a new one? Never.
    Badmon, Dino soar, Dave_in_AZ and 6 others Thank this.
  4. Tug Toy

    Tug Toy Road Train Member

    Jul 4, 2015
    Corn field
    Lemon laws don’t apply to commercial vehicles as far as I know.
  5. stillwurkin

    stillwurkin Road Train Member

    Dec 2, 2017
    I read the advice. Only thing I can add, is, keep a note book of all thats happened. Date and times etc. Pictures great also. Crossmember not aligned correctly, and the leaning of the truck. Wise not to mention brand and dealer. ( even though we are dieing to know). That info can come later if you desire. Don't want to brought up on slander charges, or whatever, by the dealer if due to a lawsuit, and your relationship with the dealer goes sour.
    Badmon, Dave_in_AZ and JonJon78 Thank this.
  6. TankerYankr

    TankerYankr Medium Load Member

    Jan 16, 2010
    Central US
    You already have so much invested in this truck that you should probabily invest a few more dollars and retain an attorney.

    I certainly would not except less that a replacement vehicle or a refund.

    Contact your lender and let them know the complete storey, and that even though it isn't their fault even truly not their problem you will not be making any further payments. They most likey finance other trucks and may have some clout with the manufacturer.
    Derailed, x1Heavy, stillwurkin and 2 others Thank this.
  7. spindrift

    spindrift Road Train Member

    Dec 2, 2014
    I'm sure you're already doing this, but document, do ument and document some more. After documenting, document again. And with a time line. This will make, or break, your case
    Dave_in_AZ and stillwurkin Thank this.
  8. SteerTire

    SteerTire Road Train Member

    Nov 5, 2018
    Behind the wheel
    Only advise I can give, keep pushing for a replacement. Don’t just threaten legal action, start on it. That first call from your lawyer will set a fire under someone’s ###.

    Side note: This actually happened to one of our drivers in September. It took a bit, but they did eventually replace the truck.
    Badmon, Dave_in_AZ, x1Heavy and 2 others Thank this.
  9. DUNE-T

    DUNE-T Road Train Member

    May 10, 2015
    Detroit, MI
    Happened to one of the local guys in Detroit. New Volvo had bad vibration out of the lot. They replaced half of the truck including frame. The problem was still there. Eventually Volvo took it back, just gave the guy his down payment back
  10. Lioness77

    Lioness77 Bobtail Member

    Mar 24, 2018
    Interesting as this is a Mack product, so the cat is out of the bag. It is financed through Mack Finance, so they will be contacted. Nothing but problems. A $154k problem.
  11. aussiejosh

    aussiejosh Road Train Member

    Aug 28, 2009
    Airlie Beach QLd
    Yeah know the feeling only to well although i don't actually own the truck i'm currently driving the company i work for won a contract to transport diesel fuel to BHP coal mines, some of these mines are using up to 300,000 litres per day anyway long story short our company bought brand new KW 610'day cabs with 18 speed auto shifts and we've had nothing but trouble with them the service light would come on and refuse to let you put it in gear the only way around it I found was to switch engine off wait about 1 minute then switch the main power cut off switch off then switch it back on this would reset computer and was as good as gold.
    x1Heavy and stillwurkin Thank this.
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