Purchased a NEW truck, constant breakdowns, advice?

I have a lot of macks in my fleet, I had a few like this and it was a PIA to get it straight. One reason why I have insisted on an inspection of the truck with one of my people there is because we always caught something wrong.

TO the OP, follow my advice about documenting everything to the letter, people you talked to, the phone numbers and the time/date.

I forgot to add contact mack (which you did), even send a letter to the president of the company asking for guidance to solve the problem.

 

You should know that this is a forum and is no different than the lunch counter at the truck stop. Lot of needless BS is spread by whining truckers and know it all’s at both places.

We don’t even know if the frame is in fact bent because the OP doesn’t want the truck taken to the one place that can check it with 100% certainty. A frame shop. There are a few things that could give it the illusion that it’s bent, when it’s not.

But hey, let’s all jump on the lawyer band wagon and sue the #### out of someone before knowing the facts. SMFH

 

Actually, that's not the risk. The risk is that you lose a court case, get to pay all YOUR attorney fees, still have all your expenses and lost profit, AND you get to pay the OPPONENT'S legal fees. For a jury trial, I would be very surprised if Mack would spend less than 50K.

Think a $75K loss if you go to trial and lose.

 

And the likelihood that this would go to trial??

 

What else would you suggest to do?
I don't think it is ever going to trial. The defects (as stated) are obvious - how hard is it to find an expert to attest to the frame being defective? What else is needed? The loss of revenue is obvious too. The settlement is as far as it goes. I think that as soon as the lawyer calls them with an official expertise of product defects, they will offer something to please the OP quickly.

 

I sort of agree with you there however this forum is a wealth of knowledge. Maybe a little learning even. Even the lunch counter has it's value once in a while.

If we had this internet and TTR and so on back in my time half of the BS with bad companies would have been eliminated pronto.

 

I have to say I'm so sorry to hear that this happened to you. Things like this should never happen to anyone.

The truck may have been damaged in transit, but the fact that it had two thousand miles on it maybe something else happened. I don't know.

If it were me, I think I would load a voice recorder app on my phone and record the conversations that you have with everyone letting them know they're being recorded.

I think you need to find an attorney that eats hot peppers and gunpowder for breakfast. You need somebody that will go after them like a ravenous Beast.

They also have a certain quota they make when they sell trucks, and it's been my experience the dealers are very afraid of the manufacturers when they manufacturers turn the screws to them. It does happen. So I would go directly to the manufacturer.

I would also try to contact someone as high up in the finance company as you can. Tell them you absolutely are willing to make your payments you absolutely will pay them, but you can't pay them anything with a broken truck and you're going to declare bankruptcy and that's the end of it. Whether it's the same company or not, finance companies want their money. Maybe you can get them to refinance you on another truck from another dealership or whatever, and you'll have to sue the dealership for the difference.

You absolutely cannot accept the truck that was sold as new with a bent frame. Talk with the lawyer, but if the truck is in your possession you should take it to another dealer or an independent somewhere that they can give you a written assessment of what is wrong with that truck. Take it to a frame shop because you want them to put in writing that it's a factory defect or that it was damaged in transit. That's what you are going to have to prove. If you can prove that in and of itself whatever case that you have that is what will help you.

If it were me I would go on to Facebook and discuss the problem because you're going to find other people will come to your Aid in some way. Just make sure you talk to the lawyer so you legally know what you can say, but you should talk about the dealership talk about the problems and everything else.

You did everything right and everything wrong happened. I truly feel for you and I truly hope something good will happen for you.

Also, try to find a lawyer that is experienced in this type of situation. If you do go on Facebook and talk about it other people probably can help you to find a lawyer if you can't find one yourself. I'm sure you are not alone and I'm sure somewhere there's a lawyer that's experienced in this that can help you.

I wish you the best of luck. Let us know what happens please.

 

I skim read this, and didn't read to carefully I admit.
But is it correct that this truck has not yet actually been to a frame shop, to verify that it does for sure have a bent frame?
If not, why not?
That would have been my first stop with it.
Yeesh.

 

Why would you not want them to straighten the frame?