Question about renewing CDL medical examiner certificate

I did the CDL medical exam first time six years ago before I done anything else for my cdl license. Then I started a different job at the time. I ended up wanted to get my CDL license so I took and passed all my exams at the dmv and by that time that was two years. So I had to renew my CDL medical examiners certificate the second time.

While working at my current job for the city for two years, I passed my road test and renewed my CDL medical examiners certificate for the third time. Now I've been called for MTA. They were suppose to call me in for fingerprints and I'll get the final answer if I'm hired or not. I didn't receive anything except a letter from DMV stating that my medical examiner certificate was never sent to them. Also that I am no longer medically certified until that documtation is emailed to them.

I emailed the document to them and waiting for my license to go back to normal. i called the place I went to get my CDL medical certificate and they said they don't sent anything to dmv?

Now Im a little confused. Because the other two different places I went to sent all my information to DMV right there in the office? Is that just different policies? Or did things simply change? I asked because the receptionist didn't seem to be sure and had to ask other people before telling me that they don't sent the info to dmv?

 

Wished I was told that I had to submit the certificate myself. Had to go to MTA 4 different times just to get up to the fingerprint stage. Frustrating because I was suppose to start the class next week.

I'll go directly to dmv and then head over to MTA in brooklyn. Hopefully I can join the next class.

It was a little confusing because the first two times I had to renew my medical certificate. I went to two differnet places and both of them told me the same thing/ "We do everything right here in the office. Just have to enter everything into the computer and you're all set. You have nothing else to do. Just make sure you have the smaller copy of the certificate in your wallet."