Rand Mcnally 710

Let me address your concerns...

If you sent in a Tell Rand and did not include an E-Mail address, there is no way they know who send in the Tell Rand. If you did include and E-Mail and did not get a response as to what your issue was then I can address that to Rand. Rand does state include your E-Mail if you want a response. If Rand fails to respond to you then we are failing you the customer.

Maps are put out by two major companies. Rand purchases those maps. But, yes I agree we should be on top of them.

Here is where I think the "system" is trying to catch up. Cars were the main source of GPS usage. If a car spots an error in the maps, they are highly unlikely to report it. They may cuss at it and call it names, but almost never will report it. Now along comes Truck GPS's. The information is in the map database, but it may be incorrect or missing. The truck driver counts on his GPS for his livelyhood. So, if incorrect data is in the map database then it will affect their jobs.

Rand holds their own Database for truck restrictions. Rand tries to stay on top of it, but with the millions of miles of roadways and restrictions being changed constantly, restrictions do get missed or were not in the database to begin with.

If you look back to 2009 and the restrictions that were missing and looking at the database now, many many many corrections have been made. This is an ongoing process that takes a lot of manhours to look at each restriction and verify.

Roads are build as either STAA (53', 102"), or Non-STAA (<=48', 96"). If it routes you oddly to your destination change your settings as a lot of areas will allow STAA for local deliveries only.

I will submit to Rand your routing/low clearance issue. I will PM you our internal ticket number. All you have to do is reference that number back to me and give it about a week for them to research and I should have an answer for you.

If anyone finds incorrect routing or restriction issues, by all means post them or PM them to me. I will report them to Rand within 24 hours and respond back to you with the internal ticket number.

Thanks,
Mark

 

The Gryphon - cannot PM you... you need to clear out a few first.

Thanks,
mark

 

I just returned my 8th 710 in 8 months. The last one didn't even make it into the truck. Not contacting gps satellite!!!!

 

Go to post 75 and do as suggested for the DC Cord.

How long did you let it try to aquire GPS? It may take up to 15 minutes.

Go to main screen/preferences/device/GPS Data and let me know the used/seen on the right/bottom side.

Thanks,
mark

 

I cleared out my Inbox.

 

BTW, if Rand-McNally is not willing to do the RIGHT thing and include lifetime map updates for all their trucking products all the time (not as some promo), then they should AT LEAST provide map updates during the warranty period.

The way they treat their trucking customers now is like someone going to buy a new car and the dealer saying "Oh, you want an engine in your car? Well, that costs extra!"

Of course professional drivers want map updates and they shouldn't have to pay extra to get them, especially when they only come out once a year.

 

Actually you always pay extra for LTM regardless of which brand it is.

But your post brings up a question that has come up around here many times over the years.

So, since no company regardless of what their product is can run at a deficit (like the government can) how would you rather see the costs passed to the consumer? (up front or at the buyers discretion?)

Taking the current truck GPS's for example:
Cobra, Magellan, and Garmin all build in the cost of the LTM and the traffic receiver to the original purchase price of the GPS ($50 - $100 more.) Additionally Garmin uses on-screen ads to get revenue for the traffic portion when in use.

Rand does an "a la carte" style with both the traffic receiver and the LTM previous to the 720 model. The 720 comes with the LTM since it hit the shelves and at least through the end of the year.

Some GPS buyers (like smartphone buyers) change hardware models every 1 - 3 years because some feature in a new model compels them to upgrade.

So, to recap, all other things being equal (which they are not), which way is preferred by drivers? Higher up front machine cost but include all of the options whether they use a particular "bell and whistle or not" OR lower up-front and offer them on an as-wanted basis?

 

I do not have unit. It is on the way back to SKOKIE IL. They said the engineers wanted to look at it. I tried for approx a hour, hooked to house charger, in the truck out of the truck and no connection.!! Used and seen was 0/8 down to 0/2.

 

That one sounds to me like the internal GPS receiver went out.

 

My thoughts also..

1. Wrong Settings.ini file for port/baud rate.
2. Internal GPS module went out.
3. Internal GPS wiring broke.
4. Firmware not seeing GPS.

This is interesting because I am looking at a 710 here that flat out refuses to pick up GPS. I have tried software/hardware tricks, but no go. I may start module swapping to see if it is the motherboard (firmware) or something else.

Thanks,
mark