Receiver refuse to unload truck.

Even though it's not a load being denied, I had an unusual situation. The consignee had it set up to get 43k pounds of bottled water delivered every 3 months, and had prepaid. They went out of business in may and I was delivering to a shuttered warehouse in July. I was directed by my dispatcher to trash it, but offered to drive for free to baton Rouge (300 miles) to deliver to aid workers. Company agreed, but they gave me a 100 bonus on my check anyway.

 

Of course we paid the driver. Our guys get paid by the hour. That particular driver has been with the company over twenty years and he doesn't generally screw things up. He made a dumb mistake, which he took full responsibility for, and I didn't see any point in being petty about it.
He also got paid for his next load which was taking the right kind of lumber to the customer.
When he called in I asked him if he checked the BOL. He laughed and said "Checked it? I got that sucker memorized".

 

And that is how the world should work. On both sides of the coin. Just ran about 80 acres with the cart filling trucks from the combine. Guy I'm leased to said what should I put on your settlement? Told him he had already paid me. Guy has been invested in my success since I started.

 

Kind of refreshing to hear of a situation like this, among all the "doom and gloom!"

 

When I ran OTR, I delivered a load of potato pallets out of Idaho to a grocery whs. in the Cleveland area...sat for a couple hours while they unloaded it. They called me in for paperwork and had refused the whole load for quality reasons. Didn't have anything to do with the way it was hauled, just a picky customer. They had unloaded then re-loaded the shipment after they decided they didn't want it. I was re-consigned to a customer in Philly within a few hours. Just before I crossed the state line, I started to wonder if they loaded the pallets back in the same way they were when I arrived so I wasn't overaxle. Pulled into a cat scale and was over about 2000 lbs on my drives with my tandems slid all the way forward. Those idiots had loaded all the pallets back in side by side instead of offsetting the pallets in the nose. I called my dispatch and told them what happened and that I wasn't moving until I could axle out. They sent me to a wrecking company with an outside dock and a forklift and we re-worked the load so I could get it legal. It was a real nightmare and I was still green, but I learned a valuable lesson about not trusting any customers to load the trailer properly and from then on I ALWAYS payed more attention about checking the load after anyone touched it. At least I didn't roll through a port and get taken OOS by PA DOT and given a hefty fine.

 

Once, in San Jose Ca. I delivered a partial load of a some refrigerated ingredient to a plant. I arrived there and checked in and waited there about 30 min when they told me that my reefer was not sealed nor padlocked thus they reject the load. I told them that I just came from the warehouse across the street, their neighbors - and pointed my finger at the dock where I had been sitting, and that I had even considered not closing the door at all, not to mention sealing it or padlocking it. But they said go away. I was terrified about my wrongdoing and I did call my dispatch, who in turn called the broker to try to save the day. After a few hours of my sitting there, feeling like the the worst scumbag on the earth, the receiver waived at me to pull in and back in to the dock number 2. And as I went on the dock to remove bulkhead wall and load-locks I was able to overhear a conversation between a dude in a white shirt with a black tie and the receiving clerk saying that they did not need that much of this "####" That this was not due until two more weeks. So my conclusion was, that the did not have enough room on their floor and initially wanted to refuse it because of it. I gave them the excuse. I was to be their scapegoat. Of course, ever since I always lock my trailer even if empty.

 

But the interesting thing is what would have happened if the story did not end well. I mean, are you liable personally for the product if you compromise it? Is cargo insurance going to take care of it? If not then what ...Is it yours, and they after you to pay for it?
Another story was at big grocery warehouse in Melrose Park, IL I had a truck load of grapes packed in those darn Styrofoam boxes stack up 8 ft high or so. When I opened the sealed door there was a mess to the point that the lumpers did not want to accept any money for offloading this. But they did eventually, persuaded by a someone from the warehouse staff. They refused about 4 pallets that were really messed up - boxes were cracked/ broken lids etc. The fruit itself was not compromised. Suffice to say that the I spent the rest of the week soliciting seedless red globe grapes to small grocery stores who to my relief were keen to take them for the price I offered to them which was about 10$ a box. After the claim I was only short about 400 $.

 

WAL... going back to my time, once or twice we had to eat a awful lot of horseradish sauce. Ech... gag.

Once in a while.

Don't worry, no matter how epic the fubar in that box, that stuff will be disposed of.