Schram auto parts - Mason, MI

Discussion in 'Shippers & Receivers - Good or Bad' started by MACK E-6, Nov 5, 2007.

  1. MACK E-6

    MACK E-6 Moderator Staff Member

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    Don't order anything from these people, unless you have machinery. These idiots seem to like to ship engines and transmissions bolted together as one unit. This means they get shipped on a long skid too big to unload with a liftgate.

    I had one order from them today that wound up coming back because I couldn't get it off the truck. You simply cannot unload an 8' skid weighing 800 lbs with a liftgate. And to further complicate matters, QWE Logistics was the broker, who of course decided to put another one of their stupid "Do not hold freight for any reason" orders on it.

    I told the cons. he had 2 options at this point. One, he could call United Rentals, rent a forklift, and call us when he got one. He said "no" to that real fast. Or two, the shipment could go back to Michigan, where the shipper could unbolt the engine from the tranny, and ship the engine on one skid, and the trans. on another like they SHOULD HAVE DONE to begin with. Morons...

    Our customer service lady was telling me about the yelling at she got from someone at the shipper, who insists that "Well, we send stuff that way all the time." Yeah, tell me another one. Maybe to shops, or places that have docks and/or machinery to unload with, not to residential customers. I was born in the morning, but not this morning.

    Is there something in the air, or perhaps the water up that way to cause people in that area to insist on being a pain in my rear end?
     
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  3. Baack

    Baack Road Train Member

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    Couldn't you just drive real fast and hit the brakes real hard with the door open?
     
  4. MACK E-6

    MACK E-6 Moderator Staff Member

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    Another option is to back up to a tree, wrap a chain around the skid and the tree, and just drive forward.
     
  5. Baack

    Baack Road Train Member

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    Thats what we do with big rolls of carpet

    Lots of times carpet stores that I deliver too are old buildings with no loading dock. Boy do they get mad!!!!

    For the record I have unloaded using my above mentioned method
     
  6. Pur48Ted

    Pur48Ted Road Train Member

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    I suggested using that method once at a WallyWorld DC, when they claimed my Sunday Delivery Appointment, wasn't really an appointment to deliver on Sunday.
    They decided to unload it, but the dockworkers didn't have enough fingers and toes to count 1100 boxes in under 6 hours.
     
  7. wallbanger

    wallbanger "Enemy of showers everywhere"

    It's funny, I had a similar experience with a package back in my FedEx days. I had a giant box loaded on my truck, that happened to be dripping oil; on closer inspection I found out it was a transmission! And the jerks who shipped it didn't even bother to drain it, before packaging or shipping!
    And, long story short, after delivering it, I had to pick it up the next day, because the customer had called the 800 line to complain that I had delivered a damaged package, throwing it on the porch and running off!
    That was the best, seeing as I had stood on the porch, ringing the door bell for about 5 mins!
     
  8. MACK E-6

    MACK E-6 Moderator Staff Member

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    That's brilliant. What'd they do, just stick it in a cardboard box and call it done? Those are supposed to be sent in those black plastic crates. What's a package guy doing delivering transmissions anyway?

    I wonder what the shipper paid for that.
     
  9. Burky

    Burky Road Train Member

    A few weeks ago, one of Mack's compadres in the LTL door to door business called me with a delivery. I was out on the road, near Indy at the time. I gave him directions to the house from where he was, and told him to just back up in the sideyard and kick the load out the back door. It was a pair of rubber tracks to fit my bobcat, and there was no way they were going to be harmed by dropping them off the back of the truck. Problem solved, just leave the receipt in the nearby car.
     
  10. MACK E-6

    MACK E-6 Moderator Staff Member

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    And I would have had no problem doing that for you, as long as you are aware that I would just have to sign your name to it.
     
  11. wallbanger

    wallbanger "Enemy of showers everywhere"

    That's pretty much what they did. And we were mostly small packages; however Fedex ground's max package weight is 150 lbs. And every now and then, shippers would push much heavier packages on us; if we got lucky, and there was a scale, I would always ask the customer to weigh the package.
     
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