How to fix service failures when detained loading/unloading?

It's a shi#### world occupied by shi#### people doing a shi### job.
Run far and fast.
And good luck and best wishes.

 

He didn't keep the promise the load planner made to the receiver even though his dispatcher or the customer sat on their rear for 4 hours playing with their phone before he was told about the appointment. My last company would have me pickup loads 24+ hours AFTER the original appointment going cross country and then call me a day before I delivered asking me "why I keep forgetting to send in my Proof of Delivery (POD)?"

Or my company would give me a trip with 4 cold storage warehouse deliveries in a day and only 2 hours between each appointment and provide ZERO help when I reported that customer #1 has done nothing with their 3 pallets for the last 6 hours and customer #4 won't get their freight today because they will be closed before I get to stop #2. I got ZERO detention pay on the day with 10 plus hours of waiting and a lecture about the importance of keeping schedules.

 

Trucking runs on disrespect and dishonesty, of men and women.
Dispatcher to customer in Atlanta: Oh your load is going to be late because the driver overslept.
Dispatcher to driver: I need you to take this load to Atlanta. I just talked to the customer and they will stay open until you get there.
Driver to Dispatcher: there is nobody at this customer. The gate is locked and the sign says Receiving 6am -2 pm.

 

i had a "weasel" of a boss tell me years ago, i had a service failure, in fact, he was very nasty about it another time..

well let's see, give me a route i don't know, then tell me i must get back by 2PM and do another trailer live load...then the next day tell me the same old BS.

i "fixed" his service failure. i blocked the gate, dropped the trailer, threw the keys into a wooded area, walked over to a neighboring trucking company, got hired on the spot.

no one tells me i had a service failure for thier mistake, or BS.

 

It is sad how they are treated in a lot of places. Don;t let the turds get to you as most are not worth the flys that get on them.

 

Oh for the old days ... You loaded and got it there as quick as you could, usually received a comment of "You are earlier than I expected".
Something went bad wrong (breakdown/road closure/accident) you called the "boss" (whoever dispatched you) and made him aware.
Gave best estimate of finishing that load, hung up and handled it as discussed. Nothing else due until empty and ready for another.
Everybody down the line had been told what, when and why. There was no reason for any "conversation" with the driver at all.
But, most people back then knew what they were doing, and knew pretty well what you were capable of doing and it all meshed and
got the job done. Now it is whose fault it can be laid to, as long as it is not the one who messed up. He will lie out of it. No man up.