Shipper Filed Claim on Reefer Load Due to Temp Failure

Discussion in 'Ask An Owner Operator' started by SpeedyGonzalez, Aug 12, 2020.

  1. SpeedyGonzalez

    SpeedyGonzalez Light Load Member

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    Hi all,
    Got a wierd one here, so I just got a call from my insurance that the shipper has filed a claim because of temp abuse/failure. Now the interesting part is the reciever recieved the load with no issue, not a word about temps being out of range or anything. The reefer never went out of range but I have no way to prove this, the shipper also didnt put any temperature trackers. Basically, the load was grass, and from the pictures in the claim it looks like the plants were not watered and this wasnt a temperature thing, the grass is dead in small spots, and doesnt look like it was cooked like they claim otherwise all of the grass would be dead. Any advice on this one?
     
    kimbosa Thanks this.
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  3. MericanMade

    MericanMade Medium Load Member

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    Everywhere
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    Sensimillia or Columbian Gold grass?

    Just dated myself.
     
  4. Ridgeline

    Ridgeline Road Train Member

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    No advice for the situation. But I will say this, with the reefer trailers I have, I installed data logging equipment becuase of the number times we had a reciever accept a load and then get hit with cargo claim a couple weeks later. So when the driver gets unloaded, he prints off two copies, one for us and one for the reciever. They sign the copy he keeps and gives them a their copy, don't matter what the load is, it is cheaper to get a roll of thermo paper than a cargo claim.
     
  5. Buckeyes614

    Buckeyes614 Light Load Member

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    How long ago did u deliver the load
     
  6. SpeedyGonzalez

    SpeedyGonzalez Light Load Member

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    Load was dropped of July 25th, claim filed yesterday. We're currently looking at installing a data logger into the trailer. Any recommendations?
     
    GreenPete359 and Buckeyes614 Thank this.
  7. Buckeyes614

    Buckeyes614 Light Load Member

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    What did they do with the load? When u delivered it did the broker pay u?

    Looks like I'll avoid grass now, whenever I hear about these sort of things I start to contemplate weather to sell my reefer and leave the refrigerated part of trucking forever. Sorry man
     
  8. Gdog66223

    Gdog66223 Road Train Member

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    Coal Town
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    Yea and don't haul plants either. You deliver a plant that has a broken stem and thats like gold to the receivers. They won't say nothing either until you drive off and your insurance company calls you.
     
    Buckeyes614 Thanks this.
  9. reeferwrencher

    reeferwrencher Light Load Member

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    Aug 4, 2018
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    Can you download the reefer or is an old one?
     
  10. SpeedyGonzalez

    SpeedyGonzalez Light Load Member

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    Dec 28, 2017
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    Unfortunalty its an SB3 with no data logger on board so can't prove that it stayed within their range. I do have a signed copy of BOL from time of receiving, one of my friends recommended I reach out to the receiver and ask them for their copy of the temperature recording at time of entry and at time of unloading. This reefer stuff is proving to be a nightmare.
     
  11. Scoot 1971

    Scoot 1971 Light Load Member

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    Nov 22, 2018
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    I was a teenager in the 80's and that is still one of my all time favorite movies.
     
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