Shop trying to charge me more labor after I've paid the invoice?

Discussion in 'Ask An Owner Operator' started by mejiera, Dec 9, 2021.

  1. ZVar

    ZVar Road Train Member

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    It doesn't matter how many hours it took. It was quoted at x rate and now TA wants x + $700. How can you not see that as fraud? It's not my problem if TA looses money. They should learn to run their business without having to commit fraud.

    What law did I break by accepting a gift? I did my part of the transaction by letting the cashier know and if they didn't charge for it then it's obviously a gift.
    I'm sorry, but it's not my job to do someone else's.
     
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  3. God prefers Diesels

    God prefers Diesels Road Train Member

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    Post the F'n invoice so we can look at it.

    If the "extra" labor charge is legit, then pay it. Could be another human being's job on the line because they messed up the invoice. People make mistakes. You want that on your conscience for a measly $700?
     
  4. TallJoe

    TallJoe Road Train Member

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    1. Hours of work involved may not be known before the work starts, they are estimated and then you pay after the works is done, that's when everybody knows how much time was spent on the job. They don't have to be exact on how many hours they will charge. It is your risk to assume and you are right to be concerned if they shop does not seem too honest about the expedience of their labor.

    2. Just like it was not a theft, it was not a gift either. Did they give it to you intentionally and gave you their blessings? I don't think so.

    3. Contracts do NOT need to be formulated in such a way that the price of the work needs to be set beforehand. Part of the reason is that the work required is a variable that may be different depending on the circumstances. For example, I will charge you after the work is done so I know precisely how much time I will have spent on it. It should not be less than 5 hours but it could be as much as 20...
     
    Last edited: Dec 10, 2021
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  5. ZVar

    ZVar Road Train Member

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    Since we don't know the work order both of us are assuming. By the fact the op wrote it it was a surprise. Which means it's an added charge after the fact. If it was done in Michigan it would be illegal for the shop to contact afterwards (At least by the posters on the shops I've been to.)
    Simple fact is TA committed fraud or simply messed up. If they committed fraud by knowingly quoting a lower price that's on them., If they messed up and quoted wrong, that's still on them. In either case there is no scenario where TA is in the right here.

    Yes they did as they chose not to ring it up.
     
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  6. TallJoe

    TallJoe Road Train Member

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    He says this
    "In the invoice it says I was charged 966 dollars in labor so i dont understand where the extra 700 dollars of labor they want to charge me comes from...."

    So he does not understand, yet. What if the additional hours spent on the job, indeed occurred. It is not a fraud to demand the payment, even if they were originally not invoiced.
    If they try to cheat him. Fine. Don't pay. I would not either.
    By the same token, if you overpaid at the Home Depot for a paint or lumber, substantially enough for you to pause and think, would you not hurry back to the store and demand explanation? I would.
     
  7. Pamela1990

    Pamela1990 Road Train Member

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    Sounds like a scam trying to be pulled on the guy.
    I hope he doesn't pay it.

    Paid in Full, means exactly that.
    Just deciding later on, you would like to bill extra, is ridiculous.


    If I haul a load of fuel to a logging show, bill them, they pay me for it. Then later I decided that I had wish to charge them more, I can't just charge them extra. If I screwed up the bill, its my fault, and mine alone.
     
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  8. aussiejosh

    aussiejosh Road Train Member

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    Yes very interesting situation that has developed here, technically you don't have to pay any more as you've already paid the bill, after all it is their fault not yours if they forgot to charge you for the labour. If would be interesting to see how this would play out if both you and the company ended up in court with Judge Judy how she would view the case. Surely both parties can come to some arrangement here, although after paying $4000 I'd be very reluctant to pay any more, what exactly did they do if that fee did not include labour?
     
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  9. ZVar

    ZVar Road Train Member

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    That's just it. It did include labor of $966, so there is no real indication TA didn't include everything in the invoice.
     
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  10. sealevel

    sealevel Road Train Member

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    Knowing every TA I have ever stepped foot in, you probably spent six hours waiting for someone smart enough to even create a invoice. I would back charge them for that and call it even.
     
  11. AModelCat

    AModelCat Road Train Member

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    Far as I'm concerned, if the billed hours to complete the work match up with what was done and they have no reasonable explanation as to what the extra labour covers I'd dispute the bill.

    Now if there was no labour charged or its definitely lower than what it should be, that's a legit excuse. I'd pay it.

    Unless OP provides some useful deets there's nothing here but mostly assumptions.
     
    Last edited: Dec 10, 2021
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