Should I pay a shop twice if they didn't fix my problem?

Discussion in 'Ask An Owner Operator' started by kameleon, Feb 19, 2020.

  1. pavrom

    pavrom Road Train Member

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    Once i had my truck brought to kw dealer because it was loosing power for 5-7sec when going uphill . They diagnosed the problem and gave me estimate for new ECM with programming and installation around 4200 , i authorized repairs and after picking up the truck driver immediately reported other problem - truck was shutting down 2-3 times a day ( uphill , downhill , flat , loaded , empty ) , brought truck back and dealer ensured me that his newly certified mechanic did figure out what the problem is ( there is 1 wire was missing to the ecm ... I said how the truck was running last 2 years i had it without issues , dealer said ecm was overheating and causing issues blablabla BS ) and it is going to cost me whopping 1300 to run extra wire to the ecm . Job done - nothing changed . I called the dealer and he offered me to bring the truck and have it there till repaired at $150per hour ... I argued that they never diagnosed thr issue and i am not sure that they will be able to fix it even if i spend another 10k there .... I did chargeback on my card and dealer brought me to the court requesting pay the bill plus around 20k in its attorney fees , i spent around $1500 for attorney and case was dismissed
    The problem was wires to the ECM ...whoever did them - Mickey mouse job ...costed me $250 to redo it at other shop. ...
    I admit having 2 problems in trucking - drivers and mechanics , second issue so far so good for last 2 years ...it doesnt matter dealer or not - same people pretending being mechanics
     
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  3. PE_T

    PE_T Road Train Member

    Sometimes I forget why I work on my truck first before trying to take it to the dealer. Many truck shops just replace parts and hope for the best.

    I had another instance where I was having trouble getting the engine to turn on. I spent several hundreds of dollars at the dealer, and it didn’t solve the problem. I refused to have them work on it again. I replaced the starter myself and problem solved.
     
  4. pavrom

    pavrom Road Train Member

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    NE illinois
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    I wish i could work on my truck but biggest jobs i accomplished is replacing turbo and installing headache rack and boxes ... I understand mechanically pretty much most of it but i refuse to work on it worrying to break something ( gonna cost hundreds to tow it after to the shop ) , buying tools plus you have to be a strongman to move truck parts around . But at the same time i replaced engine on my bmw as well as full interior and did dpf/egr delete on my new pick up truck !
     
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  5. bzinger

    bzinger Road Train Member

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    Very little accountability with shops these days .
    Sorry give us more money and well try again .
    After 10 months of pitching money at my after treatment system and over 7 grand i said heck with it and had it deleted .
     
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  6. PE_T

    PE_T Road Train Member

    You want to be at a TA/Petro or close to a dealer in case anything goes wrong. I’ve been fortunate to never have had a serious problem, needing to pay for someone to rescue me. Hahaha. I came somewhat close to it a few months ago when I struggled to turn on the truck after changing my fuel filters for the first time. I underestimated it, and my delivery appointment was due! Hahaha.

    The other point is to work on it during a 34-hr restart and preferably not under a load.
     
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  7. Chubby Fly

    Chubby Fly Medium Load Member

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    i thought with those epa trucks, that is the norm. Have it diagnosed and then fixed, then back in for the same problem months or weeks later and pay again. Thats why ill keep rebuilding my old truck when it needs it.
     
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  8. chriskc

    chriskc Light Load Member

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    Mar 31, 2013
    Kansas City mo
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    I had a truck doing that and it was the ARD head. The shop told me if you get a year out of them your lucky.
     
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  9. JDstrick

    JDstrick Light Load Member

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    Feb 19, 2020
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    they want to make money,,your over a barrell.
     
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  10. kameleon

    kameleon Bobtail Member

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    Jun 28, 2019
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    Isn't that illegal? I heard you could get fined 100K and/or 5 years in jail. So I said screw that.
     
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  11. pavrom

    pavrom Road Train Member

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    NE illinois
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    I usually had 72 hour restart on the weekend home before going back on the road ...never had restart on the road
     
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