Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Currently downloading maps to dock.....

 

Hey man be careful I just tried to install the latest update to my 720 and I bricked my device. I get the freaking system file missing message to call customer service and they are closed now. The diagnos and fix does nothing and I need my GPS for a load. I'm so sick right now over this. The update promised a brand new map and new fixes and it broke my device.

 

You should have taken the time to read thru this thread before downloading. Some people are experiencing difficulties for various reasons. I waited until i got home to do this expecting problems but some have not experienced them.

Also i have a spare 720 in case of a crash if i am unable to resolve it before i go back out tuesday.

read thru this thread at least the last 25 pages and you might find a solution.

 

You weren't talking to me but I PM'd you.

 

It should not have to be that difficult. Like we have nothing but time.

 

Why do you think every company in the world that has anything to do with computer software or hardware has extensive customer support issues.....

IT'S ALWAYS DIFFICULT !!!!! LOL

 

Before I started this download I didnt even know this thread existed. I have done several updates to my device since I purchased it 4 months ago with no problems. Also, I'm no slouch when it comes to computers. I found this thread while looking for a solution to this problem after attempting the update last night. I had my device backed up and I had no reason to believe it would break it. It also wrote over my backup and a restore does nothing.

 

I surely would appreciate it if you could remote connect or what have you. I should be available around that time.

 

Mark,

When I click on the Rand McNally Dock icon, a 'User Account Control' window opens and asks, "Do you want to allow the following program from an unknown publisher to make changes to this computer?"

Program Name: RNDDockLauncher.exe
Publisher: Unknown
File origin: Hard drive on this computer

I click the 'Yes' button

THEN a window opens stating "The Rand McNally Dock is initializing and will be ready to go in just a few seconds." Then it disappears and I see nothing.

All the while, the TND 720 will just say it's CONNECTED. It appears on My Computer as 'IntelliRoute TND ( E: )'

I have TeamViewer All-In-One full version installed and have ID and Password to PM you.