Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Mark Kling · Aug 7, 2014

DirkSteel said: ↑

Mark-Looks like I won't make it home till early September as my August plans changed due to a very lucrative offer in LA, Ca. I couldn't turn it down even though it meant canceling home time.

Sadly, my third 720 temporarily faded away and died enroute to LAX today. This is in addition to the charging connection problem I've had with the current 720 I'm using and also the previous two. The connection won't stay engaged to the unit and charge the battery as the red light flickers on/off, rarely getting to green. If the last two are any indication, it's not long for this world.

I'll let you know when I'll be home in September and will likely forward all three 720's to the address you provide.
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Thanks for the update.

Mark

Mark Kling · Aug 7, 2014

msjs91011 said: ↑

I'm very computer savvy so your instructions wouldn't be troubling to me. Please let me know what to do. I have a very interesting piece of information you may like to know, too.

Nearly every time I connect to the computer to check for updates, it'll say I have an update available, so I apply it. Then I view the changelog which seems to always show the same thing. If I have a corrupted cached file then I'd imagine that would cause this 'issue'.

So, I have a suggestion, and probably the easiest one you've ever seen: date each update in the changelog. Even if it's a small update with no changes that we would see, just PLEASE date the changelog with even the smallest of release notes. This would solve my suspicion of whether my updates are even working or not.

Also, can you tell me what the purpose of the expandable memory slot is (aside from the wise answer that many may want to give being that it takes a memory card, lol)? If I throw a card in there will the tracks get recorded to it, leaving the internal memory free? Is there anything I might be able to do to free up some of the RAM that I am clearly running out of? (Yes, I understand the difference between the storage memory and the active memory used by the applications in the device).
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The side slot is reserved for future use. Even if you place an Micro SD Card in the slot the TND will not access it.

What operating system are you running?

Make sure you have hidden files/folders turned on.

There is another log you don't see that keeps track of your update logs.

Thanks,
Mark

msjs91011 · Aug 7, 2014

Windows 7 x64, hidden/system files are both viewable. Just installed some maps on my wife's Garmin for her car earlier so I was just in those settings.

Mark Kling · Aug 7, 2014

msjs91011 said: ↑

Windows 7 x64, hidden/system files are both viewable. Just installed some maps on my wife's Garmin for her car earlier so I was just in those settings.
Click to expand...

"quit" the dock in the start up tray if it shows, bottom right of screen.

C:/user/(your name)/appdata/local/RNDDock/cache/ComponentCache - delete this folder.

Connect the TND and the dock will start. The update button will highlight. Update.

Then run D/R and see what happens.

Thanks,
Mark

msjs91011 · Aug 7, 2014

Mark Kling said: ↑

"quit" the dock in the start up tray if it shows, bottom right of screen.

C:/user/(your name)/appdata/local/RNDDock/cache/ComponentCache - delete this folder.

Connect the TND and the dock will start. The update button will highlight. Update.

Then run D/R and see what happens.

Thanks,
Mark
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following the instructions now, will let you know how it goes. Will there be a use for the microSD slot anytime soon?

skulldrinker · Aug 7, 2014

For the first time my 520 froze up on me yesterday. Twice, both within 30 min of each other. First time I just changed screens then back to map and it was fine. 2nd time I rebooted. Today had another problem but may not be the 520's fault. Both weather & traffic were unavailable this morning for about 2 hours after start up. Maybe it was the service. All was fine the rest of the day.

msjs91011 · Aug 7, 2014

Dock did NOT start automatically upon plugging in the GPS. I am going to uninstall and reinstall the Dock software.

Mark Kling · Aug 7, 2014

msjs91011 said: ↑

following the instructions now, will let you know how it goes. Will there be a use for the microSD slot anytime soon?
Click to expand...

I cannot let things out of the bag so to speak until it has been released publically.

Thanks,
Mark

Mark Kling · Aug 7, 2014

msjs91011 said: ↑

Dock did NOT start automatically upon plugging in the GPS. I am going to uninstall and reinstall the Dock software.
Click to expand...

Sometimes you have to go into your "regedit" and do a search on RNDDO and clear out the registries. Only do this if you feel comfortable with this. Else, you can toast your computer.

Thanks,
Mark

Mark Kling · Aug 7, 2014

skulldrinker said: ↑

For the first time my 520 froze up on me yesterday. Twice, both within 30 min of each other. First time I just changed screens then back to map and it was fine. 2nd time I rebooted. Today had another problem but may not be the 520's fault. Both weather & traffic were unavailable this morning for about 2 hours after start up. Maybe it was the service. All was fine the rest of the day.
Click to expand...

Interesting... someone else has lockups yesterday also.

Thanks,
Mark

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