Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. jmroadhog

    jmroadhog Medium Load Member

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    Apr 26, 2012
    Grand Forks BC
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    This happened on my wife's 720 a few days ago and she called me on it to double check. A few wks ago her unit stopped working altogether with navi exe error and as she was in Oregon she took it to Dieselboss who was cracious enough to fix her unit and get her on her way.
    I have been finding with my own 720, that after normal use and hooking it up to my pc and running diagnostics, that there are always at least 22 corrupted files. Maybe the older units are not powerful enough to run the mapping programs anymore and as it's only a couple yrs old I find this unsatisfactory.
    Ever since my first unit the 700 I've had some pretty wacky routing which at the time frustrated the hell out of me and I personally don't intend to upgrade every yr.
    As with many users of the RM product, my wife is not very tecky and relies on the unit a lot, so if it doesn't work as it should she is lost till she phones me or takes the time to look at her map book LOL.
    I programmed her unit so I know there are no restrictions so for whatever the reason of it screwing up it's not a satisfactory condition.
    I like the TND interface but routing has always been a thorn in my side and using the compare route function is usually a waste of time as it usually adds hundreds of miles to the trip.
    As usual I appreciate what you do on this site and maybe in the future RM might just get the routing algorithms to use Practical routing for 75 ft vehicles.
    Thanks
    John
     
  2. jet460

    jet460 Heavy Load Member

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    Oct 8, 2011
    Modesto, Ca
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    1. My 730 will not give me the "Heading Up" view any more.
    3D, Heading North, and Heading up all give the same zoomed out aerial view.
    If I zoom in, it zooms right back out.
    Running Dock diagnostics did not help.
    What next?

    2. On CA99 in the Chowchilla, CA area, the unit thinks it is off the highway and acts lost.

    Also, in areas like Lathrop, Lodi, Stockton, etc, the same thing happens.
    There have been major road projects in these areas, and many of the roads and exits/entrances have been moved entirely.
    Need a serious map update.
     
  3. Titan-Jon

    Titan-Jon Bobtail Member

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    Jul 25, 2015
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    Just bought a Rand Mcnally 730, My old 720 finally died (Connector issue on unit Computer will not recognize it).
    I Just tried an update It downloaded files just fine then gave me the dreaded transfer failed. I uninstalled software went to user files and deleted files there then restarted reinstalled reinitialized re-downloaded and? Transfer failed.... Faulty unit or fixable?
     
  4. swenjj

    swenjj Light Load Member

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    Apr 11, 2010
    St.Croix Falls , WI.
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    My 730 now when I plug it in says it's connected to the pc .I can't drive and charge it.is that a normal issue? Doesn't matter if car adapter or wall plug in.
     
  5. Dieselboss

    Dieselboss Technology Contributor

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    Feb 19, 2009
    DieselBoss.com
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    1. This sounds like you have "AutoZoom" turned on to the max level. Check "Main Menu / Preferences / Map Map AutoZoom" setting.
     
    jet460 Thanks this.
  6. TexTrucker

    TexTrucker Medium Load Member

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    Jul 29, 2009
    Houston, Tx
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    I keep my sound off mostly anyways. Many of the turn warnings and hill/downgrade warnings are just plain wrong. Love getting multiple turn warnings while looking at miles of straight road. Yes, I know I can change settings on warnings, but mine freezes up weekly now for some reason and requires restarting. This sets everything back to default settings and I have several settings I have to change already, so sound off is easy to live with for me.
     
  7. Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    Running any Anti-Virus programs? Turn them off.

    Thanks,,
    Mark
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    Make sure under preferences/Map//Map Auto Zoom you do not have set for ON, Auto Scale.

    Until the state DOT signs off on those projects they are still classified as construction. Then when state DOT does sign off, it may take 1-2 years to get into the map database.

    I see it on the road in demo mode. It might be a satellite movement again.

    Thanks,
    Mark
     
  9. Mark Kling

    Mark Kling Technology Contributor

    10,936
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    Sep 23, 2007
    Statesville, NC
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    Press the reset?

    Thanks,
    Mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

    10,936
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    Sep 23, 2007
    Statesville, NC
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    Most is a pretty general term. I do see them from time to time being off, but I would venture to say about 90% are correct. If you see one is off let me know so the DB can be corrected.

    The freeze issue is still being looked at.

    Pressing the reset does not reset all settings back to default. You have to physically delete a file to do that.

    If you are going to be at GATS, stop by the CS support desk for RM and we can take care of the sound issue.

    Thanks,
    Mark
     
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