Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. Balakov100

    Balakov100 Road Train Member

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    Yes it is.
    Did that when I first got it.

    It is getting quite a bit worse to.
    Plug in the unit bad or the lighter plug?
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    Does it do the same thing on the AC Cord?

    Lightly squeeze the flat ends of the USB end of the DC cord and see if that helps.

    Thanks,
    Mark
     
  4. Balakov100

    Balakov100 Road Train Member

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    Thanks

    I'll try that.
    And the AC Cord I will have to find.
     
    Mark Kling Thanks this.
  5. peter_x

    peter_x Light Load Member

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    Just bought a TND530LM. Overall quite satisfied. A couple issues:

    Every time I press the screen, the screen gets a momentary blurry distortion in the exact same spot near the left side, regardless of where I press. It happens whenever the truck hits a bump too.

    I also had a problem with the charger losing connection, but it's ok now that I have the cord in the bracket. Still, if I wiggle the USB end with my fingers it loses connection. I think it should be making better contact than this. I do like that it uses a mini USB (instead of a micro).
     
  6. Mark Kling

    Mark Kling Technology Contributor

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    Did it have the clear seal on the box when you got it?

    The USB connector on the 530/730 are quite tight. You should not have any slack in them.

    The distortion sounds like a hardware issue. I would suggest returning it for and exchange.

    Thanks,
    Mark
     
  7. peter_x

    peter_x Light Load Member

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    Yeah the connector is fine now.

    I bought this from a truck stop, would I have to return it to the same one? I can't seem to find the answer on the RM website.
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    If you have the receipt, then usually you have to return it to the same branded truck stop as the receipt within 30 days (believe) depending on their policy, but usually after that you have to contact RM Customer Support.

    Thanks,
    Mark
     
  9. radioshark

    radioshark Road Train Member

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    I know loves will refund or replace with a receipt. Not sure if it 30 or 90 days
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    I have heard also some Major Truck Stop's will also allow you to buy an extended warranty.

    Usually 30 days.

    Thanks,
    mark
     
  11. Balakov100

    Balakov100 Road Train Member

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    I haven't squeezed the connector yet it quit acting up.

    I found the AC plug it came with.
    Started acting up again lol.
    Plugged it in and hasn't done it since..


    Do you know if and when a newer GPS would be released? If you're allowed to say even.
    Guessing it would be 740.
    Or maybe they will concentrate more on the Tablet thing.
     
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