Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. drifter526

    drifter526 Bobtail Member

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    Mar 27, 2016
    Douglas, Arizona
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    Mark:
    Folks i got it from said it powered on, but had no clue about its operation beyond that. the serial number is 03T7E986923. It boots to the accept screen, but will not move beyond that, not responding to the accept button. Then it gives a Navi.exe error. If I could install RM Dock, I could let it diagnose the file health. Thanks.

    Mike
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    When I get back from MATS on Sunday, I will have to see if I have a 7E still hanging around. The Navinfo file will work to "fake" the Dock, and if it does repair the files, the next reboot it will rebuild the navinfo file correctly.

    The other option(s), send it to me to look at or I an remote into your computer to look at the files. I will not be able to remote into your unit till after this Sunday.

    Thanks,
    Mark
     
  4. Stroker73

    Stroker73 Light Load Member

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    Oct 8, 2011
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    Just updated my TND 730 last night after nearly a year in use. At first, I got a corrupted device message but it connected anyway after I clicked on the message. Updated the device and the maps. Concerned about the corrupted device error, I reconnected it this morning and cannot get the dock to recognize the 730 no matter what I try. Windows sees it, the 730 says it is connected, but the dock wont recognize it. tried different usb ports and always get corrupted device popup and message on lower part of screen saying device not connected, using most recent device info.
    Is there something else I can try?
     
  5. Mark Kling

    Mark Kling Technology Contributor

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    That is a common MS window.. Do not worry about it.

    Are you using the RM USB Cable?

    You might have to connect the 730 to the computer and then with the 730 on, reboot the computer.

    Newer computers power share on USB Ports.

    Make sure your power settings are not set to Eco Mode.

    Thanks,
    Mark
     
  6. Stroker73

    Stroker73 Light Load Member

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    Oct 8, 2011
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    Using RM Cable. Tried rebooting with 730 on, no change. Still getting corrupted device and device not connected messages. Running on home desktop with NO eco settings. Have also tried uninstalling dock software and reinstalling with no change in results.
     
  7. Stroker73

    Stroker73 Light Load Member

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    Oct 8, 2011
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    *Update*
    Got online with RM tech support and they remoted into my computer and rebuilt the files on the TND 730 and all appears to be well now!
     
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  8. drifter526

    drifter526 Bobtail Member

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    Mar 27, 2016
    Douglas, Arizona
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    Thanks. Mark. I'll try the RM Dock file diags first, then we'll go from there.
     
  9. TimeTorn

    TimeTorn Bobtail Member

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    Apr 14, 2015
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    TNDT70, 7 inch tablet. Giving me an error all the time "Unfortunately RM services has stopped" Freezing randomly while on GPS, I'd say it does it every other day, it just locks up, and the only way I can get it to unfreeze is by pressing the reset button with a pen.

    Also, terrible routing.. For example, Phoenix AZ to Kingman. It won't even consider routing me up via 93 North, even when I was halfway there it kept telling me to make a U-turn and take 17 to the 40. This is bone-stock, after a factory reset. Freeways are set to Allow (default) in my routing options. It did this for the fastest route, and shortest route. Also when choosing the fastest route, sometimes the shortest route is faster, by like an hour on a 9 hour drive. I think this is because the ETA is calculated based on average speed somehow, but when routing, it ignores all that and just goes based on the maximum speed limit.
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    Make sure you have the latest update pushed about a week ago. On the main screen swipe down at top left and see if an update is available.

    US-93, has a few spots that are Non-STAA... If you change your trailer to 48'/96" this is Non-Staa it will route you. BUT be aware of the few areas that will not allow a 53' trailer.

    Thanks,
    Mark
     
  11. Mark Kling

    Mark Kling Technology Contributor

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    Terrance and Ed from RM CS helping me set up the MATS support booth at MATS....

    Thanks,
    Mark
     

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