Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. Rogerthat

    Rogerthat Medium Load Member

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    OK, I'll give it a shot.
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    Using a Mac or PC? If PC what OS?

    Thanks,
    Mark
     
  4. Rogerthat

    Rogerthat Medium Load Member

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    PC Windows 8. Unfortunately I just realized I left it at home. I guess this iPad I'm typing on isn't going to do me any good o_O
     
    Last edited: Aug 10, 2016
  5. Mark Kling

    Mark Kling Technology Contributor

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    True,,, PM me your E-Mail and I will give you instructions.

    Thanks,
    Mark
     
  6. Everett

    Everett Crusty Shorts, What???

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    Hi anyone having trouble latley with the 730 ,i cant get a signal and im in clear skys in MN by the citys and been doing this for awhile with that no gps icon on the screen ,i fix 5 files and run the diagnostic and still there is becuse it got to hot in my truck maybe
     
  7. MidWest_MacDaddy

    MidWest_MacDaddy Road Train Member

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    Not really a support question but I bought a 730 a few months back and had seen this thread pop up several times in the new post section so I thought best to join in the fun.

    Is this a group effort? You know, questions being answered by the community of users or mainly a support thread for Mark to field questions?

    By the way, Mark...
    Thanks for being here on TTR.

    One of the reasons I bought into RM. :)
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    I would say for the most part the questions are fielded by myself, but a lot of drivers will pop in to help also.

    Thanks,
    Mark
     
    MidWest_MacDaddy Thanks this.
  9. Mark Kling

    Mark Kling Technology Contributor

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    Let the battery charge up and then take it outside your truck. See if it picks up then. You can go to the Preferences/General/GPS data and see how many are being used. DOP should fall below 2 also.

    If it does not pick up then, PM me.

    Thanks,
    Mark
     
  10. Everett

    Everett Crusty Shorts, What???

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    It froze up again ,only way to fix is this ,get lap top out ,hook up gps to dock ,run threw the diognastic fix 3 files and 5 last night ,then i update it and now working again thats how fix last night and tonight getting to b a pain and only a year old and ready toss for something better then a rand
     
  11. Mark Kling

    Mark Kling Technology Contributor

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    What you think is fixing it is not fixing it. The GPS receiver is hardware and you are not fixing any of the Firmware files running the GPS. Like you mentioned, you probably overheated it in the truck and now when the hardware is cool it will run, gets hot, stops working.

    Call CS and see if it is still covered by warranty, if not, if you can get to me before next Monday I can have it replaced at GATS.

    Thanks,
    Mark
     
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