Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Has anyone else had the issue of buying a brand new 530 (on 8/30/16), trying to complete updates on it right out of the box (screaming fast home network, both wired and wifi, as well as Loves wifi, and a hotel wifi), and not being able to get past 7_jvi.bin? This is file 1 of 4. It usually hangs on it, fails completely, and/or switches from estimated 28 minute download all the way to 23 hours, which it just did to me right now. Have until 9/29 to turn it back in to Loves. Thinking about a suitable replacement if I can't get map updates, such as Garmin or Cobra.

 

Last night my Rand McNally 720 froze in an odd sort of way, with vertical lines. I tried the reset button several times. Each time it would reboot I got the initial screen with the picture of the truck, then it would resolve into the vertical lines. If I disconnected the power the screen would go blank.

 

If it is a bad screen, how do I get it serviced or replaced?

 

I have the TND730, it works pretty well. The only thing that I am having trouble with so far;
I can not see all the points of interest (poi) that I have setup. I can see the CAT scales icon but not the truck stops. I am sure I have a setting wrong, anyone know what to try?

Thanks

 

I think my issue was a bad plug. Got that resolved and no more issues so far.