Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Yes still an issue.. We know what the problem is and put in an fix. RM controls when they release a version.

Did you get the map updates around March of last year? The one year statement concerns maps, not the version.

Thanks,
Mark

 

Received a refurbished tnd530 direct from Factoryoutletstore. Unit will not power on and none of my computers will recognize it via USB. Using the reset switch initiates Rand McNally on the screen for just a second, but then nothing. Any help Mark?
I can't believe they'd send out a non working unit.

 

First off, this site is not a legal, nor an authorized Factory site for Rand McNally. Note you will find this site under other different manufactures also.

You can contact them for a replacement, but this is their warranty..

Factory Serviced Items: All factory serviced items come with at least a 30 Day warranty depending on the model.

NOTE - This is NOT a RM Factory store. It basically misleads you into believing it is.

THE ONLY RM place you can buy directly from Rand McNally is RandMcNally.com

Call them and see if they honor their warranty, if not start a "conversation" with me.

Thanks,
Mark

 

Thanks!

 

How did the replacement go?

Thanks,
Mark

 

In process now. Will update.

 

If you updated your Tablet in 2016 and you track your miles, do you see 2016/2017 Miles or just 2017 miles?

Thanks,
Mark

 

@Mark Kling I just opened this to post and I see you just addressed my issue, I recently updated my tablet and now my odometer reset and all my previous mileage and fuel logs are gone, not cool

 

And it keeps changing my zoom settings. I set it to 1 mile next I look it's on 6 mile. 0.5 mile goes to 5 mile. It's changed from 3.8 to 3.7 to 3.6 and still dropping. Those may not be exact numbers but non the less it's doing something of that sort

 

Did you update in 2016 or 2017?

For the other issue, go to Preferences/Map/change your autozoom..

Thanks,
Mark