Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. Mark Kling

    Mark Kling Technology Contributor

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    If you want we can go to a "conversation", I can remote into your computer and see what is holding the Dock up.

    Thanks,
    Mark
     
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  3. billindelicato

    billindelicato Light Load Member

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    Hey mark here's something that's been popping up more and more... each time I go home approximately 2.5-3 weeks I plug in to check for updates etc... it goes thru it's process I "eject" the hardware as per windows... get back in my truck to head back out and it still shows once it's powered on that it's connected to my pc... I'll have to unplug it to get it to power off plug it back in to load then goes to "connected to pc" does this a few times with unplugging and plugging back in before it will finally kick into gps mode... only stock cables are being used on a dedicated 12v 10a supply from truck... being a 720 she's an old girl but still a good girl... I'd like to keep her around as long as possible but it's not looking too good right now...
     
  4. Mark Kling

    Mark Kling Technology Contributor

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    Sounds like when you plug it in, that pins 2, 3, or 4 are being touched and causing it to think it is being connected to a PC. Make sure your DC USB end only has pins 1 and 5 and are straight. If it is, then it sounds like the USB port on the 720.

    MATS is coming up in Louisville, KY the 23, 24, and 25 of March. If you are around then RM will have a support desk.

    Thanks,
    Mark
     
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  5. billindelicato

    billindelicato Light Load Member

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    I'm always in Louisville... brand new RM USB cord and charger... does it on both...
     
  6. Mark Kling

    Mark Kling Technology Contributor

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    We will be in the West wing... I will be there in support. We will just replace it at that time. Cannot miss me...

    Booth - 67129

    Thanks,
    Mark
     
    billindelicato Thanks this.
  7. billindelicato

    billindelicato Light Load Member

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  8. rz14nj

    rz14nj Light Load Member

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    I was able to finally get the dock program running again. I deleted the cache file in the hidden appdata folder and it is working again. Now just need to get the screen fixed so I can start using it again.
     
  9. Mark Kling

    Mark Kling Technology Contributor

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    10-4 on that..

    Send me a "Conversation" and we can resolve the lack of working TND before MATS.

    That is what I would have done, plus clean out the Registry in case of hung files on the install.

    Thanks,
    Mark
     
  10. former yankee

    former yankee Light Load Member

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    Is there a way to install apps to a TND 70?
     
  11. jmroadhog

    jmroadhog Medium Load Member

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    You can install most "free" apps to any Android device but you need to be computer savvy, it's called "sideloading". You can find instructions on how to do this on the Net.
     
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