Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Mark Kling · Jul 23, 2017

JoeB said: ↑

Did not receive a call from RM immediately (provided phone # last night, no call by 1630 today). Rather than wait further, exchanged TND 740 at PFJ today.

Replacement 740 is working so far. Made sure to test sound on the dock before migrating old user files. A few differences from previous 740: have not registered this unit, have not updated DriverConnect ELD app, and did not move all user files over. Only moved (from 730) the following from Navi/User/: AddressBook, History, Trip.db. On previous 740, also moved RM/User files (AvoidedSegment.db, Downloadedtrails.db, etc).

What is the purpose of Memo.db and Truck.db files (in RM/User)?

Will update if major issues occur. So far, sound works while docked. Importantly, address book & history from 730 is present.

Do miss having the current county listed in map view- helpful in understanding severe weather alerts. Previous TNDs had this feature.
Click to expand...

Truck Tools/Notepad - this is where the "Notes" are stored - Memo.db

Mileage and Fuel logs are in Truck.db

Thanks,
Mark

Mark Kling · Jul 23, 2017

tow614 said: ↑

Mark...
I am looking on Amazon for the 740 but i notice that they no longer offer the 740 on their site.

They do offer the 730,720 and tablets.

Is there a reason they no longer offer the 740?
Click to expand...

Amazon is not controlled by RM.. You would have to Contact Amazon.

TND™ 740

Thanks,
Mark

Mark Kling · Jul 23, 2017

DirkSteel said: ↑

Mark

I bought 4 730's and you fixed three of them for me. All four had wear issues where the male power cord plugs into to female power receptical.

I bought the subsequent GPS tablet and am presently starting to see similar problems. The power cord is so heavy gravity eventually dislodges it.

When I use the USB cord it can't keep the battery charged for the day.

Every night I recharge the battery with it turned off.

I do new truck "drive away" and remove the unit after every trip.

Please tell me Rand McNally is working on a power connection that won't wear out.

I love the RM GPS but after 5 with the same power supply connection problem I fear I'll be forced to look elsewhere.
Click to expand...

Look at the USB port of the Slice/Tablet. If on the shell of the USB port you see where the seam is, if there is a gap, then that is the issue. Start a Conversation with me for the solution.

Thanks,
Mark

Mark Kling · Jul 23, 2017

wheelman666 said: ↑

>> Does this mean i have found the unknown??? if or when i go that route again i will do my best to take a PIC of the screen. I have only seen the mysterious box a few times and no one seems to know what the heck it is. Doesn't a programmer know what they pout in there? LOL
Click to expand...

Lots of modules and lines of code. I have never seen this "Box", so by all means, get a picture please.

Thanks,
Mark

Mark Kling · Jul 23, 2017

tator1960 said: ↑

I have two TND tablets that have lost all the mileage records. Anybody know a way to find them?
Click to expand...

Lost as in prior mileage is gone?

This issue was resolved back in March. The Tablet did not lose the .db, it simply created it in another location. I have an APK that you can run to resolve this issue.

Newer versions should have this "fix", but I noticed that the "fix" is not working in the update to the version. I am working with RM with this again.

Thanks,
Mark

Mark Kling · Jul 23, 2017

msjs91011 said: ↑

there's nothing like thsi anywhere on my device. Spent the last half day trying to find a working play services, framework and store combo but RM has done a wonderful job of making this thing incompatible with stuff I expected a $600 device to be capable of...
Click to expand...

Not understanding what you need here?

Thanks,
Mark

Mark Kling · Jul 23, 2017

Nukem said: ↑

Got a new one on my TND 720. did an update and says not enough room on your device. Looked in explorer and I have 9.75MB from of 3.49GB. (All maps are on external 16GB SD card)

Any way to clear/clean up the unit of unneeded files, old updates, etc...? OR move said files to external?

EDIT: It appears that navimaps are on both internal and external storage. Is it designed to be that way or is it possible to delete said maps off internal to free up 3.31GB (SD card had 3.89 in navimaps)

EDIT 2: called tech support and was told to delete navimaps off internal storage. My sd card is a sandisk 16GB HC card that I had in it since buying it. I have not had issues with it until recently. So I'm curious as to what file type the 720 reads on (FAT32, NTFS, etc...) support couldn't answer the question. Testing a theory, I did a diagnostics repair and it put the navimaps back on the gps, so now I'm guessing the sd card may be corrupt?
Click to expand...

Nope... you need a 8gb or 16gb Plain Jane SD Care. If the SD Card has a "U" around the class or speed of the card on the face this card will not work. It r/w's data differently and the x10 and the x20's cannot read it correctly.

I have a simple fix for this. It will require you to build a folder and insert a file I can E-Mail you. Then the Dock will be "faked" into downloading the Maps again to the SD Card.

Here is an Example.... note the "C" around the Class or Speed of the card. Also, this is a Class 4, if you can get a Class 10, faster R/W.

https://www.walmart.com/ip/SanDisk-16GB-Class-4-microSD-Card/23350720

See attached also.

Thanks,
Mark

Mark Kling · Jul 23, 2017

Nukem said: ↑

I had the Garmin 570 and while it was faster overall, I got very used to the TND style. I was thinking about a 730, but I think I'll stick with this one. I swapped out the SD card and did a reinstall of the maps. That appears to have taken care of the memory issue. I just have to not do the diag/repair function. which would be good. If all else fails I'm gonna get a older 8GB card and try the maps that way. Since this unit is an older model I think the issue might be (as Mark stated in other posts) read speeds.. So for now I'll hold onto what I have see what turns out in a year or 2
Click to expand...

See my post about the SD Card.

Thanks,
Mark

tow614 · Jul 23, 2017

Mark Kling said: ↑

Amazon is not controlled by RM.. You would have to Contact Amazon.

TND™ 740

Thanks,
Mark
Click to expand...

They have it again...
Must have been out of stock or something...

txtodd · Jul 23, 2017

Mark Kling said: ↑

I used the Compare and the Toll/Non Toll option. The first route shows you the way you want to go and the second shows you the other route.

If you route without the compare it shows you based upon your preferences and you show Allow Tollways.

If you route with Avoid Tollways, and do not use Compare it routes you the way you wish.

If you allow Tollways, and shortest it routes you the way you wish but @ 1158 miles.

Thanks,
Mark.
Click to expand...

Why should I have to change my settings from "allow tollways" to "avoid tollways" to get the "fastest" route? Or, change it to "shortest" instead of "fastest" when the best route is both "fastest" AND "shortest.' "Allow" should not mean "prefer", and "shortest" is not always the "fastest." I would think we shouldn't have to go in & change settings, look at the route, change another setting, look at THAT route, etc with such a modern piece of equipment.

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Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

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Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Mark Kling Technology Contributor

Wait, employers can't reach you!

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Mark Kling Technology Contributor

Mark Kling Technology Contributor

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Mark Kling Technology Contributor

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Attached Files:

SD Cards for the x10 x20.pdf

Mark Kling Technology Contributor

tow614 Road Train Member

txtodd Light Load Member

Wait, employers can't reach you!