Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Mark Kling · Sep 26, 2017

wheelman666 said: ↑

OK So we are back to the HUGE issue of "HERE" and thier annoying slow attitude to update information that we as drivers depend on daily. and im not talking about just small town roads. I have seen mistakes on interstates, Country Roads, State routes, you name it there are errors. to many to honestly keep track of constantly.
Im curious, how many reported corrections come into RM daily from drivers reporting? Now i know there is a percentage of them that are incorrect, but how many? that would give anyone an idea as to just how far behind and or off "HERE" is.
Here is another error i came across today.
RT9 Poughkeespie NY. i was coming from Kingston NY going to 5 Laurel St, Poughkeepsie NY.
Thank god i live up here and knwo the roads or i probably would have been the one of the guys taking the RM back to best buy after this one.
First I'm coming South on 9G, It has me cut across Dorsey Ln (40A) which is correct and go south onto RT9. then it went screwy.
I don't remember exactly but i believe it wanted me to turn on to Fulton to go BACK on rt 9G South to go down to Rt 55 and then i believe it wanted me to go back onto Rt 9. this route puts me in the center of Poughkeepsie and on small roads that are hard to turn on IF there are no cars.
WHY !!!!!!!!!!!!!
I went straight on Rt 9 to Laurel St. turned Left and there is #5 Laurel St right in front of me.
On top of this I get a low bridge warning when i get off Laurel St from Rt9 ????????
Then when i left i went Straight up Rt 9 North exactly the way I came down
AND I GET A LOW BRIDGE warning on RT 9 NOW !!!!!!!!!!! - Didn't get that one going South.
Rt 9 in Poughkeepsie hasn't changed a square inch in 10 years at least.
and the first way South bound that the RM was trying to send me, would have gotten a 53ft stuck with no place to go.
NOW honestly, in lets say 2 years, drivers have not sent in the map issues here? and yet they are still not fixed.
and this is part routing, which is HERE and part restriction errors, which is in house and should be quarterly. So how many more quarters to fix something that never existed?

As for Leggs Mills Road - here try this address:
173 Leggs Mills Rd
Lake Katrine, NY 12449 - it will get you on the map. The reason I wouldn't always go onto 209 to i87, is if im going NB, thats actually going South, to come North where as I can run up Leggs Mills road to Old Kings Highway to Rt 2121 and get on the i87 there.
And the Leggs Mills Rd Weigfht Restriction - which you said is in house- was changed @ 3 yerars ago, so where is the quarterly update on that one?

Ok as for the Ex73 issue - Lets assume MY RM has a glitch, how do we figure it out? because ill be ###### if it didn't try to send me some weird ### way. and thats not the first time i have noticed it.

Don't get me wrong Here Mark - I think the 740 COULD BE a fantastic product and RM good jump 2 steps ahead of the competition here,and im not pointing the finger at you either, i know this isnt your dept, But ####, RM has all the info right at their finger tips. Input and corrections are coming in every day from everywhere. You can't tell me there isn't a better - faster way for RM to improve its mapping and, routing info where they can get correct information out there in a realistic time frame? not a year after the fact (or in some cases 2-3-4 yrs??) its Obvious that HERE is NOT the best supplier of info. its a base, RM has ALL the updated info it should ever need. Why give it back to HERE so they can sit on it for 2 yrs? Why not verify it in house, and put out the update?
Now Suddenly RM just knocked the competition down a flight of stairs. while they are waiting for a 2 yr old update from HERE, RM has the Updated Map and route every quarter - WOW. You already are at least partially verifing info in house ------- SO ??
Click to expand...

Ok.. so when you submitted the restrictions must have been still in effect at state level. I just queried my GIS and they researched..

We had 6K weight restriction on bridge- removed them.

We had a 12’0” height restriction on US-9 SB at US-44/NY-55 overpass - removed it.

SO on the next quarterly update they will be right.

Thanks,
Mark

prosidius · Sep 26, 2017

Alright Mark, I need your help now.

The truck GPS app on my 740 likes to freeze on me randomly. Happened twice today and once 2 days ago. I have to force close the app and reopen it. Rebooting the device didn't fix the problem. I know there is a repair function in the settings but I was hoping for a fix that wouldn't eat my data plan.

Mark Kling · Sep 26, 2017

prosidius said: ↑

Alright Mark, I need your help now.

The truck GPS app on my 740 likes to freeze on me randomly. Happened twice today and once 2 days ago. I have to force close the app and reopen it. Rebooting the device didn't fix the problem. I know there is a repair function in the settings but I was hoping for a fix that wouldn't eat my data plan.
Click to expand...

If you have your computer, I will need your .navi/logs, .navi/user/user.ini, .navi/user/history/history.db file also... Start a conversation with me to get my E-Mail address unless you know the RMxxxxxxxxx one already.

Thanks,
mark

prosidius · Sep 26, 2017

Mark Kling said: ↑

If you have your computer, I will need your .navi/logs, .navi/user/user.ini, .navi/user/history/history.db file also... Start a conversation with me to get my E-Mail address unless you know the RMxxxxxxxxx one already.

Thanks,
mark
Click to expand...

Oh, yeah I don't have a computer on the road. Ill be home in a bit over 2 weeks, can do it then.

Mark Kling · Sep 26, 2017

prosidius said: ↑

Oh, yeah I don't have a computer on the road. Ill be home in a bit over 2 weeks, can do it then.
Click to expand...

Have you added any prior user files such as address book?

Thanks,
Mark

prosidius · Sep 26, 2017

Mark Kling said: ↑

Have you added any prior user files such as address book?

Thanks,
Mark
Click to expand...

I've added a few places in the address book, but that was done in the app itself. Never added any files to the device.

Mark Kling · Sep 26, 2017

prosidius said: ↑

I've added a few places in the address book, but that was done in the app itself. Never added any files to the device.
Click to expand...

Can you tell me the start/stop locations and your preference/route settings?

Thanks,
Mark

wheelman666 · Sep 26, 2017

Mark Kling said: ↑

HERE is bigger than you think. It is not a simple matter of just putting in roads and restrictions. Map data is complicated. The issues that are turned in are verified against the next set of maps to be released, but this takes time and manpower. If the issue needs correcting then we submit to HERE. You can submit to HERE if you wish via their website.

Put that route in again and see if you are routed on exit 73 or not.

I gave the two issues to the GIS department to look at.

Thanks,
Mark
Click to expand...

>> how do i put in the route again while im in the northeast???

wheelman666 · Sep 26, 2017

Mark Kling said: ↑

HERE is bigger than you think. It is not a simple matter of just putting in roads and restrictions. Map data is complicated. The issues that are turned in are verified against the next set of maps to be released, but this takes time and manpower. If the issue needs correcting then we submit to HERE. You can submit to HERE if you wish via their website.

Put that route in again and see if you are routed on exit 73 or not.

I gave the two issues to the GIS department to look at.

Thanks,
Mark
Click to expand...

>OH i'm sure HERE is huge as hell. but i'm just wondering, why can't RM make some corrections itself in house? Rm is able to update the speed limits in House. road restrictions in house?
So why not make at least some of the corrections in house. not one that might require major mapping, but a simple change to left when the current Error is saying to the right?
Even if the road restrictions, height, or weight would change the way some of the routing is done.
If the mapping currently thinks a road is off limits to a semi due to an incorrect restriction, then won't it come up with a different route that goes around that restriction? Meanwhile the correct route is shorter, straighter and through the road the really doesn't have a restriction on it?
Its just that with all the tech today at our finger tips there has GOT to be a faster better way to get correct mapping out to "US" - the drivers faster.

wheelman666 · Sep 26, 2017

Mark Kling said: ↑

Ok.. so when you submitted the restrictions must have been still in effect at state level. I just queried my GIS and they researched..

We had 6K weight restriction on bridge- removed them.

We had a 12’0” height restriction on US-9 SB at US-44/NY-55 overpass - removed it.

SO on the next quarterly update they will be right.

Thanks,
Mark
Click to expand...

>>THANK YOU
But and i know your going to make a face at me for this one
why have i been sending in that 6K weight restriction now for @ 9 months and nothing, 3 quarters, no update. You get it done in 1 day !
We can't give you EVERY issue
or can we

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