Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Jul 7, 2014.

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  1. RegamVoss

    RegamVoss Bobtail Member

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    Me being new to these forums has nothing to do with what he said. Nowhere in any post did i say or imply that he was at computer 24/7. Was simply pointing out that he replied to other people after i posted (which he kinda sorta apologized for). Pls show me the dick part of that.
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    so if your post gets overlooked,, then a simple reminder would work better...

    It just so happened the Tablets got a OTA and map/software update, so this is the first user that posted and I wanted to make sure they were not having issues as my test unit is and I am working with RM to resolve....

    I am trying to determine if your DC Cord is bad or it is the unit... Since you have not tried the AC cord, then that should be your next step.

    You did not answer my question... do you unplug the DC cord all the time? If it is plugged into the slice the USB port on the tablet should be fine... I don't know where you plugged it in at all... tablet or slice?

    To power it by DC... are you using the DC cord or plugging into a USB Bullet?

    You say it will not turn on, yet you also say it only runs 3 hours on battery... so, will it turn on or not?

    Thanks,
    Mark
     
  4. jmroadhog

    jmroadhog Medium Load Member

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    The whole attitude in your posts are dickish, good thing Mark is pretty easy going so he will probably help you out.
     
  5. billindelicato

    billindelicato Light Load Member

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    I wouldn’t...
     
    jmroadhog Thanks this.
  6. Mark Kling

    Mark Kling Technology Contributor

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    Your post - I guess 3hrs and a page and a half with no reply means im on my own to figure it out....

    If you care, you can call RM CS on Monday..
     
  7. RegamVoss

    RegamVoss Bobtail Member

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    Before it quit working the battery would only last about three hours so it was always plugged in using the DC cord from truck to mount.

    After it quit working I tried the DC cord from truck to mount and truck to tablet using three different plugs in truck.
     
  8. RegamVoss

    RegamVoss Bobtail Member

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    As far as the update is concerned, I have not had an update for 2 - 3 weeks. Not sure when the update you are talking about came out.
     
  9. Mark Kling

    Mark Kling Technology Contributor

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    What DC cord are you using??? The RM Cord or ??? Again,, plug it using the AC cord,, let it charge for at least 3 hours turned off... then see if it powers on... if it does , then your DC Cord is bad. Contact RM CS about that...

    If it does not power on using the AC cord, depending on how long ago they repaired it, it may still be under warranty... RM CS will have to look that up.

    Thanks,
    mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    go to post 4601 and read that and the other posts after
     
  11. RegamVoss

    RegamVoss Bobtail Member

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    Will have to find the ac cord and take inside tomorrow when i stop at truck stop.

    Thx.
     
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