Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

It is their for the driver to use if if they please as a quick look at the hours they have remaining if they please. It is not an EOBR and DOT knows that.

You can turn it off under preferences/truck/update driver status - set to main menu buttons and make sure your HOS are set to above "0".

I ran 3 years with 4-5 units on my dash and was stopped a few times for other items, but never did they look at the Navigation device. Never got a ticket either. Well maybe one for overweight, but the company paid that as the warehouse forgot slip sheets under the paper rolls and the trailer was sealed when picked up.

You do not have to appear in court to fight a ticket, simply taking your case via a letter mailed to that court district before the court date to state your case.

The TND is not attached to the truck computers or satellite in any way shape or form. It is a simple free standing Navigation device for personal use. DOT officers that I talk to know that.

Thanks,
Mark

 

Connect your TND to the computer, close the Dock when it pops up.. go to start menu, look for (my) computer and look for the external drive called intelliroute. Find the Navi folder and click on it. Then click on the User folder and delete the trip.db file. It will rebuild. Then disconnect your TND and let it reboot. See if it still hangs up on recalc's.

Thanks,
Mark

 

Did you call in to get this replaced? When was the last time you updated? If no too long ago your addresses and other info is still on the Dock.. when you get a replacement TND,,, do a restore first....then update. It will reload what you had in your user info since the last update.

Also any updates your user info is saved by date in a hidden path on your C:\.

Thanks,
Mark

 

You connected fine before, but as mentioned before on some newer laptops they do not see the TND. A few suggestions.

Make sure you are using the USB cable that came with the TND and if this does not work, call Customer Support and ask for the 1.1 Blue USB hub. They will ship it to you and this will resolve the connection issue.

Thanks,
Mark

 

E-Mail me with your name, address and phone number. They have the 1.1 blue hub adapters... Rand Tested a lot of the powered and non-powered USB Hubs and found the 1.1 Blue (Yellow now too) work well. All it does is brings the port down to 1.1 USB standards. Maybe adds about 2-3 minutes to an update moving data over to the TND.

Note - the newer "i" processors may need the adapter also.

Thanks,
Mark