Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Mark

I recently tried routing myself from Sault St Marie, On to south of Moab Utah, the load is a Haz Mat Load.

The first problem I encountered was going across to Michigan, It wanted to Route me across to Thunder Bay to cross into the USA there instead of right there into Sault St Marie, Mi...

The next problem I encountered was once I hit the I 70 (Near Rifle) in Colorado it wanted me to take the next exit and head either north to some of the back roads for the first bit it wanted to send me north, but then decided it wanted me heading south.

Keep in mind this is a routed load which we are not allowed to deviate from.

It continued doing this until I hit the Utah State Line.

I later on started getting error messages killing the GPS, application data navi.exe errors. I think this was the failure.

 

I had to send it my 700 for the same power issue. The actual plug/port for the power cable came loose/disconnected. Since I got back the 700 it has been having nothing but issues. At this point unhappy with the GPS considering the investment and all of this unwanted stress. Rand needs to do something about quality and reliability. I may have to switch to a different brand.

 

Just tonight I had power cord issues for the first time. The screen flickers as well as the charging light. It appears to be internal, since the power cord appears to fit snugly. I purchased mine in Sep. 2010 at Pilot in Oregon. I too use it on a daily basis and would rather not go buy a backup unit.

 

Either method of charging has the same results. charger is plugged in snugly to the cig lighter jack. If I wiggle the plug at the unit it starts charging again.

 

Theres a restriction somewhere that needs to be removed. I had routed myself from dallas, tx to Tones Bayou Rd in shreveport, la. The gps told me to take i-20 all the way to la-3132 and then get on i-49 and go south for like 20 miles and take an exit to us-1 and come back up north to tones bayou rd.

Thats about 30 miles out of route of where it should be, which would indicate theres either a low clearence or weight restriction or no trucks sign. I went i-20 to la-3132 until it ended into the 523 to us-1 , turned right on us-1 and then left on tones bayou road. Much shorter, and it was perfectly legal. Is there anyway you can find whatever restriction is causing that and remove it? It may have been a restriction for 523 possibly, but another part of the road which didn't exist during my route, the gps could have thought the whole road was off limits.

 

a side note, the whole area around tones bayou needs to be updated if you compare it to google maps. theres a lot of roads that are missing. ron bean, john w holt. etc

 

I have the same problem with two units. Thought maybe it was just the first one but the second (a gift) does the same thing. Either the mini usb connection on the cord (ac or dc) is incorrect or the connection on the unit. I suspect the unit as both cords do the same thing.

it could be a bad batch
710-003418-EL-10W53 V.0.0
710-001147-EL-10W53 V.0.0

I notified Rand and responded back with my proof of purchase but that is as far as it has gone. No further response from Rand has been received.

Eric