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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Jul 4, 2011 #2331
    Mark Kling

    Mark Kling Technology Contributor

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    Rand has currently 7 Models. When you find an issue or something does not seem to be working please give me the serial number off the back (bottom right) and the version number you are on.

    main screen/preferences/device/about - upper right.

    This will allow me to set a TND to what you are running and on the same model to try to duplicate. If I can duplicate then I can also check on the Beta Version to see if it has been fixed or not.

    thanks,
    Mark
     
    Mark Kling, Jul 4, 2011
    Mark Kling, Jul 4, 2011
    #2331
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  3. Jul 4, 2011 #2332
    Mark Kling

    Mark Kling Technology Contributor

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    Main screen/truck tools/warnings - on a 5" it is the 3rd page - weigh stations.

    I am seeing it and it does adjust on 11.419.1959.

    Thanks,
    Mark
     
    Mark Kling, Jul 4, 2011
    Mark Kling, Jul 4, 2011
    #2332
  4. Jul 4, 2011 #2333
    Mark Kling

    Mark Kling Technology Contributor

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    I can see it under address but not city center. Sorry I did not get back to you earlier on this. I took two days off with my wife since I will be gone the next two weeks and I will be missing her birthday..

    I will forward this up.

    Thanks,
    Mark
     
    Mark Kling, Jul 4, 2011
    Mark Kling, Jul 4, 2011
    #2333
  5. Jul 4, 2011 #2334
    CoronaDon

    CoronaDon Bobtail Member

    16
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    Jul 2, 2010
    Fontana, CA
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    I have the same issues as well after updating.
     
    CoronaDon, Jul 4, 2011
    CoronaDon, Jul 4, 2011
    #2334
  7. Jul 4, 2011 #2335
    CCI

    CCI Bobtail Member

    8
    1
    Oct 2, 2009
    Chesapeake VA
    0
    Mark,
    One of my TD 700's is having a problem powering up. The charger wire is hard to deal with and loses power sometime but the red light is on and the unit wont power back up. The driver says it feels like the power button is not working correctly? What can we do to correct this asap? I use the TND to record mileage for IFTA...
    Thanks,
    Stan
    CCI
    stancci@gmail.com
     
    CCI, Jul 4, 2011
    CCI, Jul 4, 2011
    #2335
  8. Jul 4, 2011 #2336
    CCI

    CCI Bobtail Member

    8
    1
    Oct 2, 2009
    Chesapeake VA
    0
    Mark the serial number to this unit is B 03 T7E 984860
    Thanks,
    Stan
     
    CCI, Jul 4, 2011
    CCI, Jul 4, 2011
    #2336
  9. Jul 4, 2011 #2337
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    If the power button is stuck then you will have to contact Rand Support for an RMA. I will be in Gary IN, next Tuesday.

    Thanks,
    Mark
     
    Mark Kling, Jul 4, 2011
    Mark Kling, Jul 4, 2011
    #2337
  10. Jul 4, 2011 #2338
    Mark Kling

    Mark Kling Technology Contributor

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    My crystal ball is in for maintenance... could you expound?

    Thanks,
    Mark
     
    Mark Kling, Jul 4, 2011
    Mark Kling, Jul 4, 2011
    #2338
    CoronaDon Thanks this.
  11. Jul 5, 2011 #2339
    transconn

    transconn Bobtail Member

    1
    0
    Jul 5, 2011
    0
    I bought the 710 in October. The power button on the first one pushed down and wouldn’t come back up in the first 2 days, they sent a replacement. The speaker failed on the second one within 6 months, they sent a replacement. The power button on that one just did the same as the first one. I have to ship it back wait another ten days or so to get another refurbished one. I asked what happens when the warranty expires; do I have to start paying for additional replacement unit since these things keep failing? They said after the warranty expires I have no choices but to buy a new one, they don't deal with them after the one year period.

    I am very careful with it, it's not treated roughly, I actually handle it with great care, it doesn’t matter there JUNK. Don't waste money unless you plan on never using it. I'm pretty sure then it may last past the warranty period, but not much.

    What a waste of money...
     
    transconn, Jul 5, 2011
    transconn, Jul 5, 2011
    #2339
  12. Jul 5, 2011 #2340
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Humm... I will forward this up.

    Thanks,
    Mark
     
    Mark Kling, Jul 5, 2011
    Mark Kling, Jul 5, 2011
    #2340
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