Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. maker

    maker Bobtail Member

    31
    2
    Jun 19, 2010
    obion tn
    0
    I reset timers and mileage at end of day an then shut unit down. In morning when i power unit back up the timers an mileage go back to previous day readings. This started after last update
     
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  3. Mark Kling

    Mark Kling Technology Contributor

    10,935
    4,201
    Sep 23, 2007
    Statesville, NC
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    Rand is looking at this issue.

    Thanks,
    Mark
     
  4. nckid

    nckid Light Load Member

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    56
    Nov 11, 2008
    williamsburg,va
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    :biggrin_2559:
     
  5. Mrs

    Mrs Bobtail Member

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    3
    Jun 25, 2011
    Home, US
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    Error 1001 when installing Dock for 710

    I am trying to install the dock for the first time and during installation I get the following error:
    Error 1001 An exception occurred in the OnBeforeInstall event handler of Install Startup.Installer1. -> Object reference not set to an instance of an object.

    Then when I click ok (only option), I get the following:
    The installer was interrupted before Rand McNally TND Dock could be installed. You need to restart the installer to try again. Click "close" to exit. and there is a close button.

    I click the close button and try again but get the same problem. I have tried installing on another computer and do not have a problem. Unfortunately the computer that will be in the truck is the one that I am having a problem with.

    Husband will be going back on the road soon and I would like to get this working before he leaves. Can anybody help?
     
  6. Boardhauler

    Boardhauler Road Train Member

    1,593
    2,842
    Dec 21, 2008
    Ballin' in it for Shakey
    0
    A couple of weeks ago I took delivery of a Rand TND 510. Thanks to Diesel Boss for the great service and extra goodies. I wish I could say I was happy with the unit itself. The first thing I noticed was that it asks you for the length of your trailer and does not give you any options under 48'. It also does not allow you to enter your overall combination length, which is what determines your routing in many areas I run in. Then there's the matter of the routes it chooses for me. Following are some examples:





    1. Between Laramie & Denver it routed me via Hwy 287, which is fine, that's the route I have always taken. Except it also sent me off on some smaller road which took me through additional towns and traffic and across a bridge with a 30 ton weight limit.
    2. The directions it was giving me to my delivery address in Denver just didn't seem right. It had me making something like 8 turns to get from the freeway to my customer. A call to the customer got me directions consisting of 2 turns after I took the correct exit.
    3. It did a good job of getting me to my pick up address in Colorado Springs, but leaving there it routed me through town for about 10 miles and dozens of traffic lights when I was probably less than a mile from the freeway & should have been able to basically re-trace the route I took in.
    4. Sitting in Tacoma WA, wanting to navigate to my delivery in Ravensdale WA it gave me a route that was over 130 miles long. A call to the customer gave me a route that was a little over 30 miles long, all of which was legal for my truck.
    5. Leaving Ravensdale it tried to route me over Forest Service roads to get back to Tacoma.


    At this point I basically gave up on it. A friend in Tacoma loaned me a Garmin Nuvi, almost identical to the one I have at home. I plugged it in & it has been giving me reliable directions ever since. It is my opinion that the Rand is a total POS. Its inability to route correctly is so severe that it is incapable of performing the task it is marketed for, it fails its warranty of merchantability and I want my money back.


    I could expound subjectively for hours about how much I dislike my Rand. One small example- the mispronunciations would be hilarious if they weren't so confusing and difficult to hear. This unit cannot pronounce "Addy" correctly and what it does with "Sunol" is absurd.


    My friend in Tacoma, who sells camping gear for a living and knows a lot more about GPS than I do, contends that Garmin products are superior because Garmin has spent so much more time and effort than anyone else developing their user interfaces. At this point I think I agree. Everything about the Garmin is cleaner, crisper, simpler and more intuitive; Menus, inputting addresses, screen appearances & layouts are all way better on my Garmin. I cant compare the Rand to a truck-routed Garmin, but I will be able to fairly soon. If Rand wont give me my money back I think I'll find someone I really don't like, give them the unit and laugh as it leads them every which way.
     
  7. marshull

    marshull Bobtail Member

    16
    8
    Jul 10, 2011
    Charlotte, NC
    0
    Model 700
    serial B 06 T7E 997260
    version 11.419.1959.1147

    Tried to find by city, around truck, along route, nothing works. It never finds any travel centers anymore. Quick Stops also find nothing. Couldnt find the Pilot that I was parked in.

    edit, sent you an email
     
    Last edited: Jul 10, 2011
  8. Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    Got it, but did not know why. I am sending you a procedure to download the POI/TF db that you need.

    I am still working on this issue. I see it too, but it is not a constant in my testing.

    Thanks,
    Mark
     
  9. Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    Remember to contact me if you are still missing your Truck stops in POI's or Quick Stops.

    Serial number is needed.

    Also let me know if you bought the new maps. As a file is different.

    I am in Gary, IN at the Pilot on the 12th, but I am sitting about 5 miles away on the 11th. If you need help E-mail me and I will head that way.

    The 13th, Customer support will be at the Pilot in Gary, IN; I will be there for a little while, but headed to the airport about 1pm.

    thanks,
    Mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

    10,935
    4,201
    Sep 23, 2007
    Statesville, NC
    0
    The ole 1001 error. Try this.

    uninstall .net Framework (if not there, it must be installed.)

    you can go to control panel, uninstall programs.

    install .Net 3.5

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=21

    Find a Registry cleaner like CCleaner and run that on your registries.

    Then try to install the TND Dock. I would suggest you go to the web page.

    http://trucking.randmcnally.com/ctonline/products/intelliroute_tnd/tnd_dock.jsp

    Save it to your desk top.

    Then right click on the TND Dock icon and go to properties. Then go to the Compatibility tab or security tab and look for Privilege level (usually at bottom). Click on run as administrator, Apply, ok then double click on the icon to install the TND Dock.

    Thanks,
    Mark
     
  11. Corkyf62

    Corkyf62 Light Load Member

    73
    27
    Sep 4, 2010
    Minnesota
    0
    Has anyone here purchased the new maps for the 500 & 700? If so what did you get for the $80.........& are the new maps accurate & up to date? Do you get just the new maps or does some of the new features come with it. I'm debating the wisdom of plunking down $80:Repair costs: without a little more info than whats on RMN's site.
     
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