Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Did we forget about the issuse of the unit routeing trucks around 13' 6" tunnels and bridges? I dropped it down to 13" 5", under protest. Will see monday if that made a different on I376

 

I just bought a new 710. I didn't see anything on the quick start guide about charging the unit with the wall charger or 12v charger first, so I figured I'd kill two birds with one stone and do the updates and leave the unit plugged into the computer for two hours.

When I get the Dock installed (and the updates installed) I see that you need to use the wall or 12v charger. So I switch.

I start to enter address while the unit is charging. When that's done I start playing around with the preferences.

Somewhere during all of that I try to turn the unit off. Now it's stuck on the Power Off screen. Nothing I do seems to make a difference.

Do I have a brick? (It wasn't really $500. I'm just rounding up slightly.)

Additional Info:

I THOUGHT I was hitting the reset button using a pen. I wasn't. When I used a paper clip the unit did reset. So now I have plugged it into the wall charger and will leave it until the unit shows a green light, or at least for a couple of hours.

The unit seems to have a very slow processor. That's disappointing considering the price and the processors available today. (And the 710 is supposed to be faster than the 700!)

I would suggest that the quick start guide include the information that the unit needs to be charged with the wall unit or the 12v cable. I didn't know that a computer usb port doesn't supply enough voltage for the task. Hopefully I haven't screwed up the battery too much. I do follow the instructions, if the instructions are given.

I hope the until will work as advertised from here on out.

 

just got nailed 44.00 from ups for brokerage fees to canada..
rm has to find a better way or next time it's garmin for me.. big time
there is no excuse for them to have used ups as they showed parcel post shipping as the way they were going to ship ..... parcel post is usps.. not ups
pretty crappy way of doing business if you ask me .. i know #### well i.m going to share this experience with everyone i know lolll

 

I appologize... My Average Speed and mileage are nway off. The maps have changed, What used to be rivers and lakes now cover entire cities.

 

Mark I posted some monthes back on my 700 out of the box will not be reconized by my computer i have called rand when home but cant seem to get to anyone now its been monthes and now they have the 710 but i still need to update. Runing windows 7 rand serial number 0x0001b050031700c9 os N20091215 E20091215 O201003151002. Please help tried all thing on rand I need comp. Driver I think HELP!!!!!!